Why was I charged $9.99 for a deleted Loox app?

Why was I charged $9.99 for a deleted Loox app?

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i have problem with a charge application (specific Loox)

I deleted the app 2 weeks before, whoever your automatic system charge me $9.99.

What happened?

Replies 2 (2)

Shopify Staff (Retired)
1746 173 321

Hi @iapazidi9

App usage charges are associated with an app's 30-day billing cycle and represent charges for app usage events. So you used the app for 2 weeks and then canceled but are still liable for a month's subscription.

If you want to request a refund or credit for an app that you purchased from the Shopify App Store, then you can use the Get Support button to contact the app's developer. The developer might approve or deny your refund request, depending on the circumstances. Check the app's listing page or the developer's home page to see if they have a refund policy.

As the app charge was processed using Shopify, then the app's developer can issue you a refund or give you a credit. Credits will be applied toward any future Shopify App Store purchases. All credits that are applied to Shopify App Store purchases are documented on your subscription bill.


To learn more visit the Shopify Help Center or the Community Blog.

Shopify Partner
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Tamarry from the Loox team here - happy to help 🙂


Could you please send us your myshopify.com URL to our email address support@loox.io?


We'd be more than happy to assist you with this!