Solved

Why did the Shopify widget disappear from iOS 13+?

Colin1985
Tourist
3 0 2

Why has the Shopify widget disappeared from the iPhone iOS - it was the best thing for quick overview. Can you get it back. 
using iOS 13+ 

Accepted Solution (1)
Mac
Shopify Staff
1642 167 258

This is an accepted solution.

Hi again, @bbbbbbbbb@WilsonCandleCo@Drikuslr@CraftCentral@Mojack!

 

Great news! An update has been rolled out and we should see the widgets back on version 9.55.0. Thanks all for your patience and input.

 

All the best!

Mac | Social Care @ Shopify 
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Replies 20 (20)

Drikuslr
Excursionist
22 0 14

Mine also went blank a few days ago, just showing a white square on my screen. Removed it to re-add it and seems like it's not add-able again. 😞 

CraftCentral
Tourist
7 0 4

I just got this issue today but the odd thing is it works fine on my Fiance phone and is addable there what is going on

 

Drikuslr
Excursionist
22 0 14

It was after either a Shopify app or iOS update that it stopped working for me. 

CraftCentral
Tourist
7 0 4

have you fixed yours yet? I cant figure it out at all i spent hours to day at apple and no luck. Please let me know if you had any luck. I tried it on 2 other iphones and none worked only my fiance this is so odd

WilsonCandleCo
Visitor
1 0 0

Same! I REALLY hope they resolve the issue, I loved having the widget to stay up to date on sales 

Drikuslr
Excursionist
22 0 14

Same here, waiting patiently for its return

Mac
Shopify Staff
1642 167 258

Hi, @WilsonCandleCo@Drikuslr@CraftCentral@Mojack!

Thank you for joining this thread and for flagging this issue.

 

We have seen reports of merchants not being able to view the Shopify Widget in the home section of their IOS device being resolved, our developers are aware of this incident and working towards a fix. At the moment, this appears to be happening with iOS versions 15.3.1 and 15.4. We appreciate your patience as we work through this. 

 

Feel free to reply back to this thread with any updates so we can continue our conversation further!

Mac | Social Care @ Shopify 
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Drikuslr
Excursionist
22 0 14

Hi @Mac 🙂 

 

Thank you for the update and happy to hear that you are working on it and that it is not a removed feature. 

 

Mac
Shopify Staff
1642 167 258

Hi again, @Drikuslr!

My pleasure! I definitely understand how valuable this feature is as many merchants rely on it to have a quick overview of sales and key information. Thanks again for your patience! 

Mac | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

bbbbbbbbb
Visitor
1 0 0

is it possible if you could please let us know when via email or similar as to when it will be fixed?

Mac
Shopify Staff
1642 167 258

Hi, @bbbbbbbbb!

Thanks for joining the thread. While, I will not be able to send out an email altering when it has been fixed, you will be notified via your App Store or Google Play Store for when an update is required. I will also update you directly on this thread.  

Mac | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Mac
Shopify Staff
1642 167 258

This is an accepted solution.

Hi again, @bbbbbbbbb@WilsonCandleCo@Drikuslr@CraftCentral@Mojack!

 

Great news! An update has been rolled out and we should see the widgets back on version 9.55.0. Thanks all for your patience and input.

 

All the best!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Drikuslr
Excursionist
22 0 14

Hi Mac! That is brilliant, just installed the new update and can confirm, widget is back on my home screen 🙂 

Mac
Shopify Staff
1642 167 258

That's great to hear, @Drikuslr! I appreciate the confirmation. Cheers! 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

stemcell
Shopify Partner
9 0 6

I have 9.56.0 installed, but still no widget is available.

Mac
Shopify Staff
1642 167 258

Hi, @stemcell!

Thank you for joining this thread. 

 

As we have seen many reports of this issue being resolved, I'd love to find out some additional information so that I can share it with our developers. For instance, which device are you using? Is your device updated to the most recent version? 

 

Looking forward to hearing from you!

Mac | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Colin1985
Tourist
3 0 2

Hi, it eventually worked when I upgraded. The apple iOS - are you using a beta version? Sure you have already - but upgrade to latest iOS 

good luck 

Drikuslr
Excursionist
22 0 14

it was with the latest update to iOS that mine broke. I don't use beat versions of anything and everything is currently up to date. 

Colin1985
Tourist
3 0 2

Hello, the app started working with the iOS update. I am using a beta version 15.4 (19E5235a) I hope you find a solution. 

i also deleted, and reloaded the Spotify app. 

Mojack
Visitor
3 0 4

Mine have disappeared off my iPhone but they are still on my iPad working. I’m currently on iOS 15 on my iPhone.