Yotpo reviews showing on desktop but not mobile

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Hello. I manually installed Yotpo to my store and the widget and starts under product name show up on all formates. 

However when we got a review and published it, it is only visible on a desktop site and not when visited on a mobile. Any ideas? I'm assuming I have done something wrong.


Shopify Staff
Shopify Staff
690 69 129

Hi, @Ajduke5!

Welcome to Shopify Community. My name is Olivia and I work here.

Thanks for sharing your question with our team. I was happy to do some research for you, and it looks like this can sometimes happen on custom or third-party themes. Not to worry though, the Yotpo support team can absolutely lend you a hand to help make sure the reviews are installed properly and appearing on both mobile and desktop as expected. 

Here are the steps of getting in touch with a third-party app dev:

Olivia | Social Care @ Shopify 
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