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3D Media Failed to Upload

sircsr
Tourist
5 0 2

Hello there,

Reaching out to anyone who could help me figure why a model 3D that I designed cannot be uploaded to my product's media. Once I drag it, it successfully uploads but it fails during its conversion to USDZ. 

Screen Shot 2021-01-27 at 11.36.20 AM.png

I have tried using other platforms like https://spase.io/playground to see if my file is corrupted but it loads successfully, and also no error appears when converting it into USDZ. The file is a .glb and has a size of 2MB. Has this happened to anyone else? Is this a problem with Shopify? Any ideas on how I could fix that?

Thank you,

-C

Replies 6 (6)
adurma
Tourist
11 0 4

I am having a similar issue.Two days ago I was working with .glb files and there was no issues. Today it fails to upload the media file. 

sircsr
Tourist
5 0 2

Let me know if you find a solution. Haven't had any luck over here.

If this is a bug how could we report it?

adurma
Tourist
11 0 4

Actually, I reported it today to Customer Service. They were very helpful. It was a global issue on the platform itself and now it is resolved. It works for me now. 

NewBee
Tourist
6 0 0

That's great! But it still is not working for me. Please help @adurma @sircsr @Shopity Shopify 

 

vanderlvov
New Member
1 0 1

Same here, struggling to upload sample glb taken here https://help.shopify.com/en/partners/resources/creating-media/3d-models/creating-3d-models#sample-mo... ... No luck. 

NewBee
Tourist
6 0 0

@vanderlvov  Want a possible solution? Try this on for size: What you want to to is first go to https://threejs.org/editor/ on your web browser of choice. Upload the model you want to upload through thier web interface until you can see it displayed on the screen. After this step has been reached, export it out as one of those  glb's. Then try uploading this fresh glb to you shopify store. Hope this helps and brings much revenue.