Customers are instantly logged out

DavidFadimu
Excursionist
20 4 3

Hello,

One you sign in and navigate the store, you are instantly signed out, signing back in just recreates the issue. Some pages require you to be signed in before it shows and when customers click join the button it just asks them to sign in

Below is an example (not my store) attached video clip showing exactly what happens:

https://streamable.com/xtuby6

Any reason why this could be happening, and a way to resolve it?

Thank you.

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tcinfo
Tourist
10 0 1

@DavidFadimu Same issue on my website, if you have any solutions please help. 

Thanks. 

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DavidFadimu
Excursionist
20 4 3

@tcinfo I figured out it was a bug caused by a  code from an app I installed. You can check this out by disabling your apps one by one and checking if the problem gets fixed. Once you notice the app that causes the problem, you can either try to locate the bug, contact the app to locate and remove it or contact a shopify expert to locate and remove it.

Thank you 

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tcinfo
Tourist
10 0 1

@DavidFadimu 

Thank you, can you please let me know which app conflict on your end?

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DavidFadimu
Excursionist
20 4 3
Globo Request a Quote App
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DavidFadimu
Excursionist
20 4 3

@tcinfo Globo Request a Quote app

tcinfo
Tourist
10 0 1

@DavidFadimu Ok thank you.

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DavidFadimu
Excursionist
20 4 3
Np
0 Likes