Shopify themes, liquid, logos, and UX
I am trying to change the banner image for our online store. I am following the instructions of 'Simply go to Online Store > Themes > Customize > Header and upload or choose your header image' but when I get there there is no option to change the image. Do I have the wrong permissions or something?
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This is an accepted solution.
Hey @laurenmurray23
If you are unable to find the option to change the header image in the customization settings, it's possible that your theme does not support a customizable header image or the option is located elsewhere. Here are a few steps you can take to troubleshoot the issue:
Confirm theme capabilities: Verify if your current theme supports a customizable header image. Some themes may have limitations or specific sections where you can add a banner image.
Check alternative options: If your theme does not provide a specific setting for the header image, explore other customization options. Look for sections like "Hero" or "Banner" where you can upload or change an image that will appear at the top of your online store.
Theme documentation: Refer to the documentation or support resources for your specific theme. The documentation should provide instructions on how to change the header image or suggest alternative methods for modifying the banner image.
Contact theme support: If you're still unable to locate the option or need further assistance, reach out to the theme developer or support team. They will be able to guide you on how to change the banner image within your theme.
Remember that the customization options may vary depending on the theme you're using, so it's essential to consult the theme-specific resources for accurate instructions.
If you're still encountering difficulties, don't hesitate to contact me for assistance. I'm here to help you change your header image and ensure it meets your needs. Feel free to reach out, and I'll be more than happy to guide you through the process.
If I managed to help you then, don't forget to Like it and Mark it as Solution!
Best Regards,
Moeed
This is an accepted solution.
Hey @laurenmurray23
If you are unable to find the option to change the header image in the customization settings, it's possible that your theme does not support a customizable header image or the option is located elsewhere. Here are a few steps you can take to troubleshoot the issue:
Confirm theme capabilities: Verify if your current theme supports a customizable header image. Some themes may have limitations or specific sections where you can add a banner image.
Check alternative options: If your theme does not provide a specific setting for the header image, explore other customization options. Look for sections like "Hero" or "Banner" where you can upload or change an image that will appear at the top of your online store.
Theme documentation: Refer to the documentation or support resources for your specific theme. The documentation should provide instructions on how to change the header image or suggest alternative methods for modifying the banner image.
Contact theme support: If you're still unable to locate the option or need further assistance, reach out to the theme developer or support team. They will be able to guide you on how to change the banner image within your theme.
Remember that the customization options may vary depending on the theme you're using, so it's essential to consult the theme-specific resources for accurate instructions.
If you're still encountering difficulties, don't hesitate to contact me for assistance. I'm here to help you change your header image and ensure it meets your needs. Feel free to reach out, and I'll be more than happy to guide you through the process.
If I managed to help you then, don't forget to Like it and Mark it as Solution!
Best Regards,
Moeed
Hello @laurenmurray23
Please provide your store URL and, if it is password protected, please share the password so I can review it and provide a solution.
Hello @laurenmurray23!
Could you let me know what is the name of your theme?
For some themes, these settings may be slightly different (or they might appear in other parts of the theme), so knowing the name of it would be very helpful.
If you don't see this option, then this change may be possible through custom coding, done either by the developer of your theme, or, if you are using a free Shopify theme, we could help you out with this using your design time as described here.
Please also share a link to your store so I could have a look at this on my end!
Lana | Social Care @ Shopify
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