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How can I fix image upload error in my Shopify theme?

ZainUlMunawar
Shopify Partner
1 0 5

Im not able to upload images in the Shopify theme there  is a message appears (Error retrieving images Try again later) please let me know how can I resolve this issue

Accepted Solution (1)

Greta
Shopify Staff
1144 122 147

This is an accepted solution.

Hello all!

 

This issue is now resolved, and we are investigating the root cause. If you are still not able to upload photos through your Shopify admin please contact our live support channels.

 

Thank you!

Greta | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 12 (12)

20kmedia
Visitor
1 0 0

Same issue here

CA19
Tourist
7 0 9

See my reply to the OP above.

CA19
Tourist
7 0 9

i answered this. scroll the thread for my answer

 

Superpsionic
Visitor
1 0 0

Me neither, but the site's owner says he has access. I may have lost access unintentionally, looking for a preference on his end he can check on or off.

CA19
Tourist
7 0 9

See my reply to the OP above. Your store owner needs to give you "manage settings" permission. It is safe for him to do so.

CA19
Tourist
7 0 9

My staff member had this issue as well. Shopify live chat told me this was a device issue. It is NOT. Have the owner/admin of the store select the "manage settings" permission under "Administration". The reason this is happening is because "Files" is under "manage settings" permission. Rather than it being under "Online Store>themes". Doing this will also give staff permissions to view and edit some of the store details, tax information, and allow you to view other staff accounts, but it does not give staff access to any critical settings like changing the domains or ownership of the store. So while shopify should really fix this issue and put the "files" permission under "Online Store" access. It is at least safe enough for your staff to have access to this area of shopify. See the attached screen shot. Hope it helps.

Screen Shot 2022-10-22 at 4.48.49 PM.png

MegShone
Excursionist
21 0 2

I've just started running into this issue, last week it was functioning perfectly fine!

 

CA19
Tourist
7 0 9

scroll the thread for my answer

dacuevas
Visitor
1 0 0

same issue! how did you fix it?

CA19
Tourist
7 0 9

read the comments in this thread. I answered it above

MegShone
Excursionist
21 0 2

Thank you for your help!!

Greta
Shopify Staff
1144 122 147

This is an accepted solution.

Hello all!

 

This issue is now resolved, and we are investigating the root cause. If you are still not able to upload photos through your Shopify admin please contact our live support channels.

 

Thank you!

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog