How can I permanently delete customer tags?

RussellH
Excursionist
35 0 72

I'm trying to permanently delete a customer tag (not just remove it from a customer). I want to delete the tag so that it doesn't show up in the list of "available" tags for customer tags. Anyone know how to do that?

Replies 93 (93)
Nutetools
Visitor
1 0 1

SAME exact issue we just discovered today. Wholesale customers cannot log in… changed all of our tags from “wholesale” to “Wholesale”, breaking the coding. Im sure there are currently 1000’s of customers facing the same issue but not even aware. We were lucky enough to have a customer tell us

Trish457
Excursionist
33 0 27

Bumping this conversation. We are having the same issue and would love for it to be fixed.

BJMalicorne
Visitor
1 0 7

Also having the same problem. Customer tags that we would like to delete permanently because they are not associated to any clients

 

Uniqwa_C
Excursionist
12 0 7

Hi there
Have you had any resolution to this as yet? Experience the same frustrating challenge...

Uniqwa_C
Excursionist
12 0 7

No not yet...

matthew-jump
Shopify Partner
3 0 8

Any development on this topic? I think this should be a priority for the dev team on Shopify, I'm working on a website for a client and had to rename 10+ tags, now this client has an additional 20 tags to go through and remember which naming convention is the correct one. 

ryan_gladskin
Shopify Partner
3 0 11

Wow, what a mess. I figured there was an easy way to scrub them. Not sure why they would persist after being removed from all customers. I've used a lot of tools over the years and that's pretty standard 🙃

 

I guess I'll check in with my Shopify Plus rep and confirm. Seems silly considering how hard they're pushing the new customer segments. All it takes is a few admins on my account to create a permanent mess of my tags.

ryan_gladskin
Shopify Partner
3 0 11

Ok so according to my Shopify Plus rep, and sorry if this is just a plus thing.

 

If you've removed all of the tags from every customer they're applied to, you can ask Shopify support to push through a database update. This should wipe the unapplied tags from coming up. We'll see though, I'll update this when I can confirm.

matthew-jump
Shopify Partner
3 0 8

Thanks Ryan, please do.
Would I just ask through regular customer service for a database update?

Scottstu
Shopify Partner
8 0 10

We have this same issue in our store. Would really like to know if anyone gets a resolution to it. I tried chatting with support but I don't think the agent really understood the issue.

OddAgency
Tourist
4 0 12

Sorry @LINE_Furniture , that isn't the problem.

People here are trying to permanently delete tags from the set of available tags. What you solved for is simply removing tags associated with an order. Those tags still exist even if not associated with an order. 

OddAgency
Tourist
4 0 12

@LINE_Furniture can you post an extra step with a screenshot showing that the tag is no longer in the set of available tags? 

KR3
Tourist
9 0 12

It doesn't work. I have customer tags (the ones we are trying to delete) that aren't used on product orders so to test your approach I added one of those customer tags to one product order and then followed your process. While the tag has disappeared from product tags it's still listed in the customer tags (which is what this feed is about). I got so excited for a minute!

OddAgency
Tourist
4 0 12

@KR3 exactly right.

 

If it was that simple one of the many people on this thread would have solved this by now. Definitely not something a user can solve themselves without assistance from Shopify developers. 

ryan_gladskin
Shopify Partner
3 0 11

Yep, just to be clear, this is about removing the available tags from the customer tags section, not removing tags from customers.

 

The rep acknowledged there is no solution on the Shopify user side. She immediately offered to have Shopify push an update Which should have gone through last night or this morning.

 

After 24-48 hours, they should be removed. 

Still nothing changed as of now.

 

 

Scottstu
Shopify Partner
8 0 10

If you run this in the GraphiQL app you will see all of your customer tags whether they have ever been used or not.

 

{
shop {
customerTags(first:250){
edges{
node
}
}
}
}

 

It would be nice to have a simple mutation that just let us delete one of these  (even if you had to loop the list and delete them one at a time) or better yet a flag that lets you say something like "Delete all customer tags that are not present on a customer right now.

briantkp
Tourist
4 0 4

Do you have any updates on this? I am facing the same issue that I want to remove the available tags which is not attached to any customer.

Jan_Verhoeven
Visitor
1 0 1

Hey Shopify crew, any update on this? Same frustrating issue here. Thanks for sharing the status on the issue-solving process. Kind regards, Jan

Peinador
Visitor
1 0 2

@Olivia Is there any update on this? How can we delete or edit our customer tags? Do we need to reach out to support and they will help us? 

Stock_BH
Tourist
6 0 9

@Olivia We are also happy to upvote a more permanent fix. Thank you for advocating for us.

matthew-jump
Shopify Partner
3 0 8

Does anyone know if Shopify has addressed this issue yet?
I'm hesitant to add any more customer tags for a wholesale plugin I've installed for a client as I've already added 20+ tags and some I need to get rid of.

LedaFazal
Tourist
6 0 5

Shopify saying that they can not delete tags from the system is a pretty weak response. This data is all stored somewhere, thus it can be erased. Every system I have worked with has some way to purge data. If it is not stored in the end users browser's cache, then the database can be optimized or cleaned out of unused tags.

SSS_Paul
Excursionist
12 0 17

This definitely needs to have a fix especially when someone misspells a name and now it is forever available as a choice. See "Ron" tag and "Rom" tag. Can't remove Rom.

SSS_Paul_0-1688056917590.png

 

LedaFazal
Tourist
6 0 5

Shopify, you are broken. And you have lousy support. This is a very necessary feature which apparently you do not care about. No wonder most users think so lowly of the platform.

VanNoppen_Marke
Shopify Partner
3 0 5

Also have this problem, we just have 4 tags we need removed. Spent a while talking to Shopify Support. Ultimately not helpful - Rev reported that dev team is working on this actively but refused to answer if the dev team was able to just remove the tags from our store (not supply us with a feature, just get them out).

 

Hopefully a new feature will be coming soon!  

CandiGraves13
Visitor
2 0 3

I am also having this issue, and would like for Shopify to come up with a solution.  @Olivia can you provide us with an update on when to expect a solution?

Candi Graves
Marketing Director | NormaLyte

RussellD
Visitor
1 0 3

Does anyone know if this has been fixed yet? I can't see that it has. Shopify needs to fix this. It should be easy to delete tags. There should be a tag catalog that you can delete unused tags from. 

SSS_Paul
Excursionist
12 0 17

Nope, it's still the same. I have a misspelled tag that people still accidentally click on. It took them 4 months to fix a bug that they created so I doubt they will ever fix this.

jdfTea
Shopify Partner
1 0 4

Any update on this issue?  Seems like something simple to do.

SSS_Paul
Excursionist
12 0 17

No updates. Still the same. Shopify seems to be notoriously good at coding new stuff and breaking old stuff, but not good at changing or adding features that users want.

JoeB-CO
Excursionist
18 0 21

I am glad I googled this, because I was going down a rabbit hole trying to figure this out. It seems utterly absurd to me that we can eliminate unused tags. I created some tags when doing an import, but those tags have been replaced. I would love to get rid of unused tags to help our efficiency in setting up new customers. Having to weed through a bunch of useless tags is so asinine. The "race" excuse is also quite ridiculous. Please Shopify, you are better than this. Fix this silly issue. While you are at it, please make an import/export for meta fields. Allowing custom meta fields was fabulous, but without a way to import, they are rendered almost useless. I am not going into 30,000+ records one by one. Are really going to make me pay for an app to do this? It seems to me your programmers are not users of the system and are not consulting with heavy users of the system. Just a downright shame. Again, you are better than this Shopify! Please step up.

iTipHandles
Visitor
1 0 2

I was hoping it might be a fix in Winter'24 but still does not seem possible. 🙄 How to we request it?

linia
Excursionist
15 1 15
I actually went to Shopify chat support and asked to speak to a
representative and asked that they log this feature request. I shared a
screenshot of how bad my tags had gotten after a developer created a bunch
of junk tags.

There is currently no 'feature request' page for Shopify and I don't think
developers keep an eye on these forums, so I encourage everyone who needs
this to submit a feature request, so it's clear this is sorely needed.
SSS_Paul
Excursionist
12 0 17

The reply to my request that included a link to this chain:

"Our community forum was being checked regularly by our developers and partners and it is most likely being recorded if there are multiple visits or multiple merchants who wish to have this feature. But since I am the one who will make the request here on my side, I can be able to forward it directly to our developers so that they can review the benefits of this feature/function"

JoeB-CO
Excursionist
18 0 21

Same problem here. It seems like it should be a relatively easy fix but yet it has been a year and a half. Any light at the end of this tunnel? I would love to clean up our system now that we have a better handle on customer tags.

linia
Excursionist
15 1 15

I mentioned this in an earlier post and my suggestion is that you log your request with Shopify support and ask them to let the developers know you're also interested in this fix.  I think the more we explain how this isn't just aesthetics, but causing problems for us and send screenshots and explanations of why this is an issue, the more we'll move the needle.
Best talk to Shopify directly!  I think at least two of us have put in the request and vote through support now.

MADSEN
Shopify Partner
5 0 4

Would love a solution to this problem as well 😕

CecilyNa
Visitor
1 0 2

Same problem here!

Jòóst
Excursionist
23 1 6

Same!

AnyCustomPrint
Visitor
1 0 5

Nothing yet???? This is still an issue. We need to delete the tags that are not being used on the customers

Scottstu
Shopify Partner
8 0 10

Still nothing from Shopify on this unfortunately. I have sent a tweet to someone I follow who works for Shopify so maybe if we can get some more responses to it then it may get some traction - https://x.com/stubbeee/status/1780577979602546928.

 

SSS_Paul
Excursionist
12 0 17

One month and no word form anyone representing Shopify. Not even a "hey we're working on coding for this please be patient". Sad

modafein
Tourist
3 0 4

Hallo, ich möchte bitte auch unbenutzte Tags löschen, danke

KZH
Shopify Partner
3 0 2

This is insane, 2 years, over 10.000 Views and 100 replies later, this is still not fixed!