How can I turn off double opt-in for email subscriptions?

[mmarquez]

Hi there,

I currently have the double opt in option unticked  but when I someone subscribes, they still receive the email asking them to confirm their email subscription. How do I remove this? Thanks!

[KetanKumar]

@mmarquez 

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community!😊
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here.

[arsalanbrowze]

Hey @KetanKumar 

I am facing the same issue. Here's my shop URL https://browzeapp.myshopify.com/

Kindly help me disable double opt-in for emails.

I've done it but users still receiving the email. Thanks

[KetanKumar]

@arsalanbrowze 

i have check but i can't see any  one please show me 

[arsalanbrowze]

What can't you see?
Can you see from settings that I have unchecked it?

[arsalanbrowze]

@KetanKumar 

Can you please share how to fix the issue? Its very urgent.

[KetanKumar]

@arsalanbrowze 

oh sorry for late 

can you please  capture that issue loom or YouTube so i will guide u

[bmxracerx]

I have the same issue.

https://x-brain-supplement.myshopify.com/ 

[Philip26]

I am having the same issue...

Store: https://tellurideglow.myshopify.com/

'Double Optin' setting is turned OFF, but I just submitted a test order and got a double optin confirmation email. 😕 

Yes, the settings have been 'Saved'. 

[FortKnightOptic]

Same problem here - Did you ever find a resolution?

[KetanKumar]

@FortKnightOptic 

can you please contact shopify support team

[FortKnightOptic]

I thought thats what this forum was...

Is there a specific known issue I should direct them to?

[KetanKumar]

@FortKnightOptic 

no sorry this doesn't our control 

[jordanhanson]

I've found a solution for mine! Such a silly bug. If you have Klayvio or another email app, navigate to the opt in settings - For Klayvio - lists and segments - newsletter - settings - consent. Have both Shopify AND this page open and select single opt in on both pages. Worked for me. Hope this helps.. 

[krato123]

Hi, can you please explain; what do you mean by "Have both Shopify AND this page open" ?

I already set Klaviyo list 'Newsletter' to single opt in. Are you saying to do this in Klaviyo while having Shopify open in another tab? How does this effect Shopify as well?