How do i remove CAPTCHA from e-mail sign up form?

Kseniya_Pleskac
Tourist
4 0 2

Please help - how do i remove a verification step "I am not a bot" with Captcha?

I understand the whole bot thing, but no customer in their right mind will spend extra time on a website they see for the first time trying to pick boxes with color white on them.

Replies 22 (22)
HymnZ
Shopify Partner
395 6 66

Are you talking about this page? I can't find any CAPTCHA box.

 

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My speciality lies in making Shopify work for your requirements, not the other way round. HMU on email: hymnz@outlook.com or on skype: hymnzzy

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Kseniya_Pleskac
Tourist
4 0 2

No, I meant the in-built Newsletter Subscribe form in the footer. It is currently connected to Mailchimp account, so it takes a redirect and e-mail confirmation to get subscribed.

Seems counter-intuitive and too complicated...

Keith_B
Shopify Staff
Shopify Staff
14 0 14

Hi Kseniya, 

Keith here, I’m a part of the Guru Team at Shopify! 🙂

A captcha is served by Shopify whenever more than 1 Customer Account creation attempt every 24 hours is made from the same IP. This includes the theme based newsletter sign-up form that you can link directly to your mailchimp account. We have this in place to help prevent with the creation of spam customer accounts and newsletter sign-ups.

If you have been testing out the email sign-up form from the same internet source (IP Address) then you will be given this CAPTCHA repeatedly after the first sign-up. New customers who subscribe to your newsletters will not be given this during the first registration, only on second registrations within a 24 hour period. 

I have reach out to you directly about the issue as well 🙂

Happy Selling!

David_Blat
New Member
1 0 0

Hi There,

I have an issue within the same topic, when the CAPTCHA confirmation is required on my website www.lordhenrywatches.com : it is hidden behind my header/main menu on desktop (it seems to be correctly displayed on mobile) ... I've attached a picture of the situation.

Someone emailed me because he was thinking his email adress wasn't correctly submitted because of this (oddly enough, even if he wasn't able to complete the CAPTCHA, the email address was correctly added...).

How can I fix this please ?

Thank you in advance for your help,

David.

 

Joel_Fraga
Shopify Partner
1 0 2

Hi

I'm getting an issue where the captcha displays, I click and the checkmark goes green, but when I submit the message says: Your answer wasn't correct, please try again.

There is no question or puzzle displayed. What is the issue here?

Thanks

Joe

rsebade
New Member
1 0 0

I'm having the same issue, anyone got a fix for this?

Mathias_Meyer
Excursionist
47 0 4

Hi Joel, did you find a solution to your problem ?

Christine11
New Member
1 0 0

Is there a way to temporarily prevent the CAPTCHA for dev/testing? Also, even after checking the CAPTCHA box, the Newsletter thank you message does not display. How to get that to display? We are using the Mobilia theme. Thanks!

Jason
Shopify Expert
10873 190 2177

Christine - I would suggest talking to Shopify Support. There's no options to disable this via the Admin but they may have other options. If you're a partner - talk to your Partner Manager.

★ I jump on these forums in my free time to help and share some insights. Not looking to be hired, and not looking for work. http://freakdesign.com.au ★
Sadek1
Shopify Partner
15 0 0

are you work locally?

Killfair
Tourist
10 1 5
  1. From your Shopify admin, go to Online Store> Preferences.
  2. Under Checkout Protection, uncheck Enable Google reCaptcha.
  3. Click Save.
Kjankko-US
Shopify Partner
202 4 25

Hi,

I do exactly like your guide. Uncheck the box on Preferences from Shopify Admin.

It still shows CAPTCHA to my clients when they try to sign up for the e-mail newsletter.

What should I try next?

TomBolini1
New Member
3 0 0

The newsletter form is really disappointing. Once you put your email address in the box, you find yourself at the bottom of the page, with no notice or advice, to discover that you should scroll ABOVE the form itself to find the Captcha and the Submit Button, this is crazy, see video below:

 

Please it needs to be fixed urgently, thank you!

dayvb
Tourist
16 0 1

@TomBolini1 did you find a solution for this? We have the same issue. 

Cheers

TomBolini1
New Member
3 0 0

No way, and this is really disappointing 😞

dayvb
Tourist
16 0 1

@TomBolini1 seriously?

This is very disheartening to hear.

Did anyone have a look at it for you?

Have you tried another app for handling the newsletter signup?

Cheers

 

TomBolini1
New Member
3 0 0

So we are supposed to pay some 12$ a year just to remove the captcha?!? Sounds crazy to me. BTW, it would be enough for me to have it at the right place, below (and not above!) the form fields!

AmoreTerra
Excursionist
27 2 8

Hi,
I read the post now.
Same problem, many customers once I entered the name I thought I had completed registration.
We realized why we got into the habit of writing to those who have not completed the registration step, the answer is always "I thought I was registered". It would be enough to show the Chaptcha under the registration form, not at the top, no one will ever see it above.
have a good day everyone.
Andrea

AmoreTerra
Excursionist
27 2 8

Unfortunately we had to abandon the double-optin, 70% of the registrations fail.
Too burdensome to write to everyone and then be told "but I am registered" and this is because not seeing the "chapta" they do not complete the process.
It would take very little to solve this.
Making the "chaptcha" appear under the email message instead of having it above it would solve everything.