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I can't reordering my variants

Solved
sofcastro
Excursionist
59 1 8

Everytime i try to reorder my variants,i save them,and then,nothing happens.

Could this be a bug?

I'm working on Debut theme.

This happens in a specific product,this one: https://tickytocker.com/collections/others/products/charisma-bracelet

I want to reorder the variants since minimum inch,to the bigger one.

Thanks!

 

Sofia

 

Accepted Solution (1)

Accepted Solutions
Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 461

This is an accepted solution.

Hey there, @sofcastro 

 

Bo here from Shopify Support! 

 

You should be able to reorder your variants like so:

 

In my experience, the bug that prevents these changes taking place is a cache/browser issue. I would recommend using an up to date version of Chrome, and if you already are using the most up to date version of Chrome then clear your cache and try again. This should resolve the issue for you! 

 

All the Best,

Bo

Bo | Retired Staff Member

View solution in original post

Replies 15 (15)
Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 461

This is an accepted solution.

Hey there, @sofcastro 

 

Bo here from Shopify Support! 

 

You should be able to reorder your variants like so:

 

In my experience, the bug that prevents these changes taking place is a cache/browser issue. I would recommend using an up to date version of Chrome, and if you already are using the most up to date version of Chrome then clear your cache and try again. This should resolve the issue for you! 

 

All the Best,

Bo

Bo | Retired Staff Member

sofcastro
Excursionist
59 1 8

It works.

Thank you so much!

Sofia

AABTexas
Tourist
5 0 8

We followed these steps and the variants will not stay in the order we arrange them. We even cleared our browser cache, viewed the product in a different browser, and Shopify will not save the changes to the variant layout. It's sad really, because Shopify is a good platform but is lacking in so many ways compared to other companies. If they could make adjustments and add core features to their platform, they would be top dog for eCommerce websites.

Silvasonic
Tourist
5 0 0

Hi there - same thing is happening to me. For some reason the reordered variants won't stick and keep reverting back to how they were before the changes. I've cleared my cache, switch browsers and nothing seems to fix it. There must be something going on on the back because there are more users complaining about recently. Thanks for your help!

Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 461

Hey there, @Silvasonic and @AABTexas 

 

If you could both send me links to your products where this is occurring I would be more than happy to take a closer look. What themes are you using? Have you added any apps recently? 

 

All the Best,

Bo 

Bo | Retired Staff Member

AABTexas
Tourist
5 0 8

Hey Bo, thank you for the replay and for offering your help on this issue. Below is a link to one of many product pages that do not save the variant order after arranging. I have tried several times, and no dice. Only reason I can come up with as to why it's not working, is because I do not have every option available.

 

Example

Raspberry in 5", 11", 24", & 36", but not in 18". So because of that the coding has an issue reordering the variants.

https://www.allamericanballoons.net/collections/solid-color-latex/products/betallatex-deluxe-latex-b...

 

Thank you,

Sean

Manager | Admin

Silvasonic
Tourist
5 0 0

URL: https://localcult.us/collections/modern-life/products/social-media-short-sleeve-tee 

The only apps added were Customer Privacy Banner (Shopify) and Printify. The theme is an unmodified Debut.

I just read the new post here and I also don't have all variants of the t-shirt available because Printify is out of stock when it comes to some sizes (mostly medium I think). Also the variants order is correct on Printify, but get re-sorted randomly it would appear on the Shopify side when imported.

Thanks!

Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 461

Hey there, @AABTexas 

 

Thank you for sharing this link to your store. I can see by the way the variants present themselves that this is not a third party theme, it ould appear that they are sorted correctly on the admin side of things, however, on the theme front they are being presented differently. This is either due to the theme code itself or an app that you may be using to make the product page and variants look the way they do. If you are using an app please contact the app developer to look into this, if you are not using any apps I would recommend going straight to the theme developer to assist with this as it is not a Shopify issue but an issue with a third party. To confirm that this is the case, please do preview one of the Shopify supported themes in Online Store > Themes. There should be a copy of Debut there that you can preview by going to Online Store > Themes > Debut > Actions > Preview. 

 

All the Best,

Bo

Bo | Retired Staff Member

Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 461

Hey there, @Silvasonic 

 

Thanks for getting back to me with this link. I was able to figure out what the problem was. For this product, in particular, the black variant only comes in sizes L and up whereas the white variant comes in XS, S, 2XL, and 3XL. This would be why the variants show the way they do - all sizes are not available in both colors for this product and so, it shows the sizes it is available in first. Take a look at this gif:

I would assume you would like to sell this product in all sizes for both colors. What I would recommend is deleting this product from the products section of the Shopify Admin and then importing it once more from Printify with all the variants available. This could very well be an issue with the app itself. If deleting the product from your store and importing it once more from the app does not resolve this, please do contact Printify directly, here

 

Very cool designs by the way! Are you planning on launching soon? If so, I would recommend checking out our essential store launch checklist here.  

 

All the Best, 

Bo

Bo | Retired Staff Member

Silvasonic
Tourist
5 0 0

Hi there - the medium sizes are finally back in stock, so I was able to republish all seven sizes for the two color variants. One thing I noticed is that the size order is wrong on the Shopify side - something like 3XL, XS, S... Please check out these links:

https://localcult.us/collections/modern-life/products/social-media-short-sleeve-tee?variant=37582188... - published from Printify, no manual reordering on Shopify catalog.

https://localcult.us/collections/modern-life/products/big-pharma-short-sleeve-tee - same thing as above, but manual reordered on Shopify catalog.

Thanks!

 

Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 461

Hey there, @Silvasonic 

 

The Shopify admin will always override what is inputted in Printify - you will need to reorder the variants manually from the Shopify admin for this product as you did for the Big Pharma one. 

 

All the Best,

Bo

Bo | Retired Staff Member

Silvasonic
Tourist
5 0 0

@Bo - what's the rationale behind it., do you know? Just curious. This can be very tedious if you have hundreds of products (not my case, yet 🙂 ). Thanks!

Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 461

Hey again! So usually when a product is created in a POD service it will automatically be ordered from smallest to largest in size. However, if not all variants are created at the same time the order of the variants can get messed up. If you make sure that all the variants are included and ordered in Printful or Printify before importing them into Shopify, you will not need to reorder them manually. 

 

All the Best,

Bo

Bo | Retired Staff Member

Melanietran13
New Member
1 0 0

Hi Bo,

i'm also experiencing this. 

I'm unable to reorder my variants.

i am using safari and chrome too.

both are the latest version.

i have also cleared the cache and tried, yet it isn't working.

 

My Shop URL that i am having issue is below.

Thank You in advance.

 

https://melsconvenientstore.com/products/nail-appointment-booking?variant=34407017676940

 

BR,

Mel

JCB2
New Member
2 0 4

I'm surprised to read Bo's reason for some variant options being out of order. That is, "the black variant only comes in sizes L and up whereas the white variant comes in XS, S, 2XL, and 3XL. This would be why the variants show the way they do - all sizes are not available in both colors for this product and so, it shows the sizes it is available in first." This is the reason on my website, too, and it's a frustrating one.

It's normal in our shoe retailing business to list the colour before the size, and it's also normal for some colours not to yet have some variants yet available. And from Bo's comment, I've learnt that the way in this situation that we can display sizes in the correct order so as not to confuse customers or make it look like we've made a mistake is to change all our products so that the secondary characteristic - size, not colour - is displayed first. This was handled more sensibly in the Weebly system that we're transitioning from.

At Shopify you give the customer the option to specify the order of both the size and the colour, but the way the display works makes a mockery of this - presumably unless we add 0-inventory instances to Shopify for a heap of variant combinations that we don't have. This would be even worse in industries where certain variant option combinations don't exist at all rather than just not yet being stocked.