Shopify themes, liquid, logos, and UX
On hatchful i can make my logo an slogan an at the end when i go to download it it says its been downloaded an sent to my email bliharm@yahoo.com but when i go to retrieve my logo its not there.. what should i do i been trying since friday please help thanks in advance..
Check your spam folder and make sure your email is correct.
i did that, i even talked to support center or whatever an they couldnt help they tried an nothing i was jus seeing if someone would know or where to download a free logo just like hatchful does
Same issue. I get the e-mail and can download the .zip, but the folder is empty.
hey i jus used my home boys computer and his email an got on hatchful designed logo then emailed it to my email and it worked try that..
I tried that and had no luck, same results. The folder is empty; why pay for these features if they aren't gonna work or have the problems rectified? Can someone please look into this issue!!
I am having the same issue.
Did you ever get a resolution?
Did you ever get a resolution to this? I am trying to work with support, having the exact same issue, and their suggestions to me are borderline insulting.
Try a different browser
Try a phone
Give us your IP address
Give us your internet speed
Tell us exactly the steps you used to make the logo so we can recreate the issue....
I created multiple logos like 2 weeks ago, its happening to all of them and they want me to detail every step I took in making it lol
Same. Frustrating and time wasting. No email and download button doesn't work. Looking elsewhere for my free logo. Not a good start Shopify 😞
Same, I get an empty zip file. I have done it like 8 times now. I get the email but the zip file is empty.
I'm having the same issue. It sent one logo, and no other logos will come through despite it saying it was sent to my email.
Still not working same issue here
I'm having the same problem as everyone else. Empty Zip file. Come on, Spotify, you're starting to look like Etsy. Fix the bug.
And I always confuse your name with Spotify. Fix that too. 😉✌️
new to shopify - i too get it confused with spotify and yes all my logo zip files (when the eventually arrive) are empty.
i surrender.
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