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SHOPIFY THEME WILL NOT LOAD

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JAceLeVon
New Member
4 0 0

Hello. Is anyone else having issues with their Shopify???? My online store and themes will NOT load. It has beendoing this for the past couple of days!!!!! I am getting sooooo annoyed and aggravated and upset with this. When I click on it, it stalls for a LONG time followed by error a message (see below).

 

There’s a problem loading this page.

There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page for updates and try again later.
Accepted Solution (1)

Accepted Solutions
Ren
Shopify Staff
Shopify Staff
827 54 126

This is an accepted solution.

Hi, there! 

This is Ren from the Shopify support team, thanks so much for reaching out about this.

 

There is a small noted issue with some stores trying to access their admin via Edge or Internet Explorer browsers, a fix is on the way but in the meantime, can I get you to attempt to access your admin via a different browser and see if that does the trick? 

Please let me know if you manage to gain access!


Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 14 (14)
Ren
Shopify Staff
Shopify Staff
827 54 126

This is an accepted solution.

Hi, there! 

This is Ren from the Shopify support team, thanks so much for reaching out about this.

 

There is a small noted issue with some stores trying to access their admin via Edge or Internet Explorer browsers, a fix is on the way but in the meantime, can I get you to attempt to access your admin via a different browser and see if that does the trick? 

Please let me know if you manage to gain access!


Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

JAceLeVon
New Member
4 0 0

Yes, it works fine on Google Chrome. Phew!

1 Thanks a bunch.

JAceLeVon
New Member
4 0 0
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><meta name="Generator" content="Microsoft Word 15 (filtered medium)" /><!--<br>/* Font Definitions */<br>@font-face<br> {font-family:"Cambria Math";<br> panose-1:2 4 5 3 5 4 6 3 2 4;}<br>@font-face<br> {font-family:Calibri;<br> panose-1:2 15 5 2 2 2 4 3 2 4;}<br>/* Style Definitions */<br>p.MsoNormal, li.MsoNormal, div.MsoNormal<br> {margin:0in;<br> margin-bottom:.0001pt;<br> font-size:11.0pt;<br> font-family:"Calibri",sans-serif;}<br>.MsoChpDefault<br> {mso-style-type:export-only;}<br>@page WordSection1<br> {size:8.5in 11.0in;<br> margin:1.0in 1.0in 1.0in 1.0in;}<br>div.WordSection1<br> {page:WordSection1;}<br><br>
Personallypaws1
Tourist
7 0 30

I am having the same issue. I thought it was something I was doing.  Please address the issue so it can be resolved quickly 

Personallypaws1
Tourist
7 0 30

Hi Ren

Could you please keep us updated as this is very frustrating.  I just purchased a new computer a couple months ago and I would like to be able to run my shopify store without this issue!  thank you

Ren
Shopify Staff
Shopify Staff
827 54 126

Hi, @Personallypaws1!

Are you still experiencing the same issue? What browser are you working with? If it's Edge or Microsoft Explorer, can I get you to try on Chrome or Firefox as a first troubleshooting step? 

Please let me know how that goes! 

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

whidbee
New Member
1 0 0

Hello, my Shopify store will not load from one click. It takes me entering the website twice to work. Also this applies to the links within the website as well. I have cleared my caches and it still doesnt work. Please help. My store is www.conniehealthco.com 

 

Thanks, 

Ren
Shopify Staff
Shopify Staff
827 54 126

Hello @whidbee

Ren here from the Shopify support team - thanks for reaching out. I checked your link and it appears to be loading the first time for me. Has this issue since resolved? If not, can you verify the browser you're working with? Have you tried across multiple browsers and systems? On your phone? Does the issue persist? What do you initially see on the first click? 

In the event that this hasn't resolved, we may need to access your account in order to resolve this issue.

While we're not able to provide account-specific support via the Shopify Community at this time, we'd be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Thanks!

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

JAceLeVon
New Member
4 0 0
It’s seem to be working now.
Meabh
New Member
1 0 0

Hello Shopify Team,

My Website as well as admin page are loading and it throws an error as follows.

Its affecting my sales due to the below issue. Could you please check and let me know.

Meabh_0-1623147790668.png

 

Meabh_1-1623147842256.png

 

KevinOwen
New Member
1 0 0

Hi,

 

I am still having problems accessing the 'Themes' page to edit/customise my site. States 'problem loading this page' every time.

 

I have tried various different internet explorers and still same problem.

 

Can you help?

 

Thanks

Patrickj2314
New Member
3 0 0

@Kevin Look at www.shopifystatus.com page and see if you have an active issue. Something is wrong with accessing the admin page and the themes page right now regardless of which browser you try.  They are working on it.   

This is the message in my shopifystatus page:

What happened?

Some merchants are currently unable to access the Online Store within their Shopify Admin. We are investigating and will keep you updated.

Zac4
New Member
4 0 0

I am having trouble opening my theme, it looks from the green line it is 99% loaded and never opens to be edited?

I am using chrome

pondmegastore.myshopify.com

any help?

Ren
Shopify Staff
Shopify Staff
827 54 126

Thanks for reaching out! 

Does the issue persist across all browsers? Mobile too? Are you working with a Shopify theme or one that is created by a third-party developer? 

If it's a Shopify supported theme, we'd be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.


If it's a third-party theme, depending on the developer you can request assistance through your theme editor directly or through their contact details on their website.

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog