Solved

Why can't I edit my theme templates anymore?

LFGabel
Excursionist
16 0 5

I can no longer edit any of my theme templates, except for the home page, which opens by default. I am given an error "Something went wrong, Please try again in a few minutes."

 

This just started to happen today, around 11am PST. I was editing templates today without issue before that.

 

Has anyone been experiencing the same issues? Any advice on how to resolve it?

 

2023-01-23 11_37_33-Window.png2023-01-23 11_37_55-Window.png

Accepted Solution (1)

Mac
Shopify Staff
1674 170 271

This is an accepted solution.

Hi, @LFGabel!

Thanks for reaching out in our Community forums and for sharing your concern.

 

We did have a few merchants report this issue and were able to have our developers look into it. It has now been resolved and we apologize for any inconvenience. I'd also like to share our Shopify Status Page where we report widespread platform issues. Although this Issue in particular affected a small percentage of stores, it is a great place to quickly check.

 

Thanks again for reporting the issue!

Mac | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 18 (18)

Danie_Tech
Visitor
3 0 0

Do you think it could be network issues?

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LFGabel
Excursionist
16 0 5

Could be. I've given it several minutes.

 

The strange thing is I can access my code just fine and see all my .liquid files. It must be an issue with the theme editor.

 

I'll give it a few hours then contact support.

Danie_Tech
Visitor
3 0 0

It sounds like a problem with your website's backend or server. Without more information about your specific setup and the exact error message, it's difficult to provide an accurate diagnosis. However, some things you can try include:

  • Checking your website's error logs for more information about the issue
  • Restarting the backend service or web server
  • Checking if there are any updates available for your website's CMS or theme
  • Contacting your hosting provider or website administrator for assistance.

If the problem persists, it may be helpful to provide more details about your website and the error message you are receiving

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techlyser_web
Shopify Partner
1500 278 296

@LFGabel 

 

close all the tabs and reopen the theme customization 🙂

Techlyser || Shopify Partner || Helping eCommerce Stores
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LFGabel
Excursionist
16 0 5

Closed my Shopify tabs, cleared all cookies and cache. Restarted Chrome. Problem is still there.

 

Tried this in a private browsing window. Same issue.


I tried it in Microsoft Edge, which I never use. Same issue.

jhendricks
Tourist
3 0 1

This started last night for me (12ish hours ago). Haven't seen any similar topics on Shopify Community so wonder if this is a personal account thing or Shopify-wide 😞

Hopefully gets figured out soon

jhendricks
Tourist
3 0 1

Found a quick workaround. Add a featured collection on the Home Page on your theme editor and click the product manually there. Then it'll take you to the product and you can edit the content there

LFGabel
Excursionist
16 0 5

Interesting. Good catch. However, templates that have zero pages/products using them are still inaccessible.

jhendricks
Tourist
3 0 1

Same problem here. Haven't found a fix after clearing browser, new browsers, new device, even new theme. Wondering if it's from Shopify's end

ashbergum
Tourist
4 0 7

I'm having the same issue.  I'm in line for chat now.  I'll update if I can find out what is going on! 

ashbergum
Tourist
4 0 7

She was able to duplicate the error on her end, so it's probably a Shopify Admin issue.  She's looking into fixes now.  

SolsticeWaves
Tourist
3 0 2

Thanks for the update

ashbergum
Tourist
4 0 7

It's up on the status page now, so hopefully, they figure it out soon! 🙂

LFGabel
Excursionist
16 0 5

Thanks for the update, and enduring the queue.

ashbergum
Tourist
4 0 7

Mine seems to be back up and running now! 

 

This was the last update from chat:

 

" Just to loop back to your initial query as well, I have reached out to our technical support team regarding the issue with editing your theme, and they have confirmed that this is currently an ongoing issue that other Shopify merchants are experiencing as well.

 

At this time, they are still working on resolving this issue from their end, but once I receive their confirmation, I can definitely follow up with you via email to let you know once it's been resolved :)"

LFGabel
Excursionist
16 0 5

Mine appears to be running properly again too. 👍

Mac
Shopify Staff
1674 170 271

This is an accepted solution.

Hi, @LFGabel!

Thanks for reaching out in our Community forums and for sharing your concern.

 

We did have a few merchants report this issue and were able to have our developers look into it. It has now been resolved and we apologize for any inconvenience. I'd also like to share our Shopify Status Page where we report widespread platform issues. Although this Issue in particular affected a small percentage of stores, it is a great place to quickly check.

 

Thanks again for reporting the issue!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

PaulNewton
Shopify Partner
6339 579 1345

@Mac wrote:

...Although this Issue in particular affected a small percentage of stores, it is a great place to quickly check.

 


FTFY:  Although this Issue in particular affected a small percentage of stores and SO WILL NOT APPEAR IN INCIDENT REPORTS, it is a great place to quickly check before contacting support.

 

That clarification is important as that tiny text and asterisk* on shopifystatus really buries the lead on stuff like this when there's a timeline. Regardless of speed of resolution these things are still a service interruption with no automatic publicly documented evidence for specific stores  to point at why productivity is lost on the platform. 

 

No need to reply.

 

*"Some issues affecting a small percentage of stores may not be reflected here."

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