Why can't I save changes on my Retina theme store?

joup
Tourist
5 0 1

I can no longer make any changes to my Shopify store... when I change something and I klick save it  it goes back to the way it was before. PS I use the retina Theme

Replies 2 (2)

HFMunir
Shopify Partner
16 5 1

Hi, there are few options you can check with
- Clear browser cookies and try again
- Alternatively You can try login in the incognito mode and try again to save
- When there is a problem like this you can always check the https://www.shopifystatus.com/ 

PageFly-Theodor
Globetrotter
512 69 76

Hi @joup ,
This is Theodore from PageFly - Shopify Page Builder App.

To start with, guarantee you are signed into the storekeeper record and there could be no different deals channels like Amazon associated that could be overwriting changes. Take a stab at saving in a confidential perusing window, clearing reserve/treats, introducing the most recent subject variant, and impairing superfluous applications to segregate likely contentions. If problems are specific to a browser, try different browsers or devices as well. Contact the theme developer for theme-related troubleshooting while providing your store details, and check with Shopify support for any platform issues. Make little test alters first before bigger changes to pinpoint issues. If all else fails, change to a more straightforward subject like Sunrise or Presentation to preclude subject struggles. Going through these investigating steps deliberately can help distinguish and determine the underlying driver of being not able to save changes so that alters can be made effectively once more

I’ll be so happy if my suggestion can help to solve your problem. If you have any further questions, please feel free to tell me.
Best regards,
Theodore | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


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