Why is my product information vanishing after updates?

Why is my product information vanishing after updates?

RealSkinCare
New Member
5 0 0

I was updating the titles and descriptions for my products and now two of them begin to render and then completely disappear. I have confirmed this is the same on desktop and mobile. The URL is https://realskincare.com/products/organic-deodorant. I simply updated the text in the two fields and pressed save. Any help would be greatly appreciated.

Replies 9 (9)

Akibhusen
Shopify Partner
715 121 148

HI @RealSkinCare ,

 

Do you have knowledge of liquid coding? If you have then open your product template and check did you forget to close any div,p, or any other tag.

 

And if you do not have any idea about coding then I can help you with this by checking your theme code.

RealSkinCare
New Member
5 0 0

I appreciate your reply. I didn't make any code changes, I updated the title and description through the product tab. I attached a video of the issue.

Akibhusen
Shopify Partner
715 121 148

@RealSkinCare , I have checked and it looks like some js or any app can add some class or js to hide that section. I have removed that class from inspecting and showing content like the attached screenshot.

 

Akibhusen_0-1685382352985.png

 

can you check your product template if any hide-related classes are there or not?

 

Akibhusen
Shopify Partner
715 121 148

Does this happen for only one product that you have shared the URL above?

RealSkinCare
New Member
5 0 0

Only two of the products, this is the other one https://realskincare.com/products/organic-lip-balm

Akibhusen
Shopify Partner
715 121 148

Are you able to give theme code access or theme code? So, I can check and let you know about the issue.

RealSkinCare
New Member
5 0 0

Send a collaborator request, I'd love the help.

 

https://realskincare-com.myshopify.com/

AliReviews
Shopify Partner
773 90 357

Hello @RealSkinCare ,

 

You can try to follow these steps:

  • Go to Online Store -> Themes -> Actions -> Edit code 
  • Go to Section -> product.liquid file or something name similar to this:
  • Open the file and search for the code responsible for displaying the product titles and descriptions. This code may vary depending on your theme, but it generally includes {{ product.title }} and {{ product.description }} tags.
  • Inspect the code and ensure there are no conditional statements, JavaScript, or Liquid filters that could be affecting the visibility of the titles and descriptions.
  • If the code appears to be correct, try replacing it with a simplified version to ensure the product information is displayed. For example, you can replace the existing code with the following:
<h1>{{ product.title }}</h1>
<p>{{ product.description }}</p>

Save changes

 

Hope this can help.

Ali Reviews team.

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RealSkinCare
New Member
5 0 0

I appreciate your reply. I didn't make any code changes, I updated the title and description through the product tab. I attached a video in the reply above. Any help is greatly appreciated.