Why is the checkout on my phone displaying errors?

CardMasters89
New Member
9 0 0
  • This has just started happening and I can't figure out why, iv asked some customers and friends to check and they aren't getting the same error, but I'm getting it I'm guessing there will be others.

 

When going onto the Checkout it's loading all weird and out of place. It's not happening every time but 95% of the time it will load like this

Screenshot_2023-12-25-11-57-31-99_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

Screenshot_2023-12-25-11-57-37-09_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

I've tried updating my phone's browser, restarting phone, removing recent payment provider(Zip), clearing Cache, changing from Roaming to Wifi, clearing phone storage. All didn't work, my stores been running for over 3 years without this issue until recently.

Replies 16 (16)

Ahmet_Karadag
New Member
7 0 0

Hi, I have the same problem now. 

 

How did you fix it? Or have you?

Smeden
Tourist
7 0 1

Found a fix? I need to know too!

Enallaktiko
Not applicable
2 0 0

We have the same issue. We 

ve tried everything but the problem remains.

Smeden
Tourist
7 0 1

Did you find a fix?? Im having the same problem.

repwolf
Visitor
1 0 0

same problem with checkout on my samsung phone. i am using parallax theme, checkout is glitchy just like you explained

CardMasters89
New Member
9 0 0

Never managed to fix it, sometimes it's fine but often it's bugged. Shopify didn't offer any help 😕

Smeden
Tourist
7 0 1

Im looking for an answer too. Seems to be Android-related since it has worked on the iPhones I've tried. Im using a OnePlus Nord 2.

CardMasters89
New Member
9 0 0

Are you using Chrome? my issues are also on Android 

Smeden
Tourist
7 0 1

I am indeed.

Ahmet_Karadag
New Member
7 0 0

Alright folks, let's tackle the problem.

First things first, it's not related to Shopify.

Just head over to your phone's apps, find the "Chrome" app, and hit "uninstall updates". That's all there is to it

CardMasters89
New Member
9 0 0

That doesn't fix the issue, I've tried it.

kiriaki
Tourist
10 0 1

Did you find any solution about it? I have the same problem 

Enallaktiko
Not applicable
2 0 0

The issue seems to be related to the web browser rather than Shopify. Chromium (the engine used for a number of different browsers such as Chrome, Edge, Brave and others) currently has a bug that is causing this rendering issue with a number of different pages, not just Shopify.

Currently the only workaround that is known is specific to Google Chrome and is to disable GPU rasterisation on the chrome://flags (Chrome://flags).

For other chromium based browsers such as Brave, the only suggestion I offer for a workaround in this case is to use a non-chromium based browser like Firefox until this issue is resolved.

kiriaki
Tourist
10 0 1

But most customers use Chrome. Any code solution to add? I loose sales. Any idea to fix it by code? 

CardMasters89
New Member
9 0 0

I'm considering moving off Shopify as it's costing me sales also 

kiriaki
Tourist
10 0 1

Did you find a solution?