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Re: Facebook Chat Plugin Not working

Why isn't my Facebook chat plugin showing?

tharaka911
Excursionist
31 0 5
‎06-13-2021 08:35 AM

Hi Communit,

 

I just added the Facebook messenger plugin, but it's not showing. I follwed the below article and below code. 

https://www.facebook.com/business/help/1524587524402327

<!-- Messenger Chat Plugin Code -->
<div id="fb-root"></div>

<!-- Your Chat Plugin code -->
<div id="fb-customer-chat" class="fb-customerchat">
</div>

<script>
var chatbox = document.getElementById('fb-customer-chat');
chatbox.setAttribute("page_id", "104808868488151");
chatbox.setAttribute("attribution", "biz_inbox");
window.fbAsyncInit = function() {
FB.init({
xfbml : true,
version : 'v11.0'
});
};

(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src='https://connect.facebook.net/en_US/sdk/xfbml.customerchat.js';
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));
</script>

 

 

Thank You. 

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Replies 34 (34)

eComInsider
Shopify Partner
166 16 37
‎06-13-2021 08:54 AM

please send screenshot where you insert the code?

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tharaka911
Excursionist
31 0 5
‎06-13-2021 09:09 AM

tharaka911_0-1623589728828.png

 

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eComInsider
Shopify Partner
166 16 37
‎06-13-2021 09:14 AM

Try this, 

  1. On the line below the <body> code, paste the code from the Facebook Chat Plugin Settings.
  2. Click Save at the top to complete.

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tharaka911
Excursionist
31 0 5
‎06-13-2021 09:16 AM

 

You mean here. I added not showing. 

 

tharaka911_1-1623590168222.png

 

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eComInsider
Shopify Partner
166 16 37
‎06-13-2021 09:33 AM

that is closing head, look for <head> not </head>

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tharaka911
Excursionist
31 0 5
‎06-13-2021 09:36 AM

Not Working,

 

tharaka911_0-1623591381935.png

 

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eComInsider
Shopify Partner
166 16 37
‎06-13-2021 09:45 AM

did you hit save in theme.liquid,

 

after that did you click finish and done in facebook business page?

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tharaka911
Excursionist
31 0 5
‎06-13-2021 09:47 AM

Yes, No results. 

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eComInsider
Shopify Partner
166 16 37
‎06-13-2021 09:57 AM

please double check facebook business, the code you grabbed, just recheck if everything correct

and try to put code again below </body> if that works, 

if not works, then you have to hire Shopify expert.

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tharaka911
Excursionist
31 0 5
‎06-13-2021 10:07 AM

Thanks for the support. I tried every possible way. 

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meuoi23
Visitor
1 0 1
‎07-20-2021 07:33 AM

Same issue. Were you able to solve it ?

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gbc2021
Tourist
5 0 0
‎07-21-2021 07:23 AM

I'm having the same issue.. please let me know what worked for you

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eComInsider
Shopify Partner
166 16 37
‎07-30-2021 05:19 AM

website URL?

 

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FredShane
Visitor
2 0 0
‎07-30-2021 10:56 AM

https://www.allgolife.com/

 

FredShane_0-1627656949398.png

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gbc2021
Tourist
5 0 0
‎08-17-2021 07:50 AM

www.guambabyco.com

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eComInsider
Shopify Partner
166 16 37
‎08-24-2021 01:34 AM

it's working now.

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Nenekafor
New Member
5 0 0
‎10-15-2021 01:36 PM

hi, please wanted to ask if this issue was resolved, having same problem with my installation too. thank you

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Yong_Lee20
New Member
4 0 0
‎09-14-2021 08:52 AM

How could you do it? I'm having the same issue here.

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FredShane
Visitor
2 0 0
‎07-30-2021 04:18 AM

Did you use the ella theme? Because I also have this problem, when I switch to the default theme, it can be used normally after pasting the code

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Yong_Lee20
New Member
4 0 0
‎09-14-2021 08:53 AM

Have you found the solution? 

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gbc2021
Tourist
5 0 0
‎09-14-2021 08:06 PM
Hi! I ended up updating my website theme ( I have a third party theme, so I
had to go to their website directly to download the update) and then it
magically worked. Not sure if it was just coincidence, but that's what I
did.
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Yong_Lee20
New Member
4 0 0
‎09-15-2021 12:17 AM
Thank you so much. I try to contact my theme support to see if they can
solve the problem. Best of luck of your ecommerce journey.
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jheestoque02
Visitor
1 0 0
‎09-15-2021 04:28 AM

How'd you do this one? Tis also my problem. Prestige theme.

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IsabelLoureiro
Visitor
1 0 0
‎10-05-2021 03:59 PM

Does anyone got a solution for Minimal theme? 

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eComInsider
Shopify Partner
166 16 37
‎10-06-2021 09:34 PM

please hire shopify expert to fix the issue, https://community.shopify.com/c/jobs-and-careers/bd-p/shopify-job-board

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bbtemporium
Visitor
2 0 4
‎10-09-2021 09:11 PM

Mine is also not working for minimal theme.

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eComInsider
Shopify Partner
166 16 37
‎10-11-2021 05:42 AM

please connect me to fix the issue.

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Yong_Lee20
New Member
4 0 0
‎10-11-2021 10:27 AM
For me, I follow the Video here https://www.youtube.com/watch?v=zw4CvM4vX2c
.
Pay attention to the part "It helps to open Both Shopify and Facebook in
the 2 tabs of the SAME brower". Miraculously, it works.
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bbtemporium
Visitor
2 0 4
‎10-11-2021 04:39 PM

I finally figured out why mine was not working. In Facebook business, it had automatically added my domain as http://www.bubbleteaemporium.com.au

I then added a new domain in the chat plugin setup https://bubbleteaemporium.com.au notice the https:// and I removed the www

Its now working.

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Nenekafor
New Member
5 0 0
‎10-15-2021 01:45 PM

thank you. it worked!!!

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Winnie6
Visitor
1 0 0
‎10-28-2021 10:25 PM

How do you only do it? My FB chat plug-in is displayed on my website, but no chat box will appear when I click it. what do I do?

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rishandbhav
Visitor
1 0 0
‎05-27-2022 10:16 AM

This also worked for us! Thank you for posting your solution, it was driving me mad!

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Djoxy004
Visitor
1 0 0
‎02-17-2023 09:07 AM

Hello guys , i have problem with messinger plugin. 

It existon on my website but it always stay bellow footer and dont move it never. 

I copied code bellow <body class="gradient">... 

This is the screenshot : https://prnt.sc/k1inxXZma_w5

If i copy code below <head> than it same but above header.

I ned help.

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GWILL82
Visitor
1 0 0
‎04-23-2023 11:11 PM

THIS!!!! Worked a treat.

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