Why isn't my updated favicon showing on my live site?

UnityWireless
Visitor
2 0 2

I have updated the favicon on Shopify store but it's not reflecting the live site. I tried using all formats png, jpg or Webp but no success. The Favicon file is reflecting in the source code of the website but on user side, it's not.

Replies 10 (10)

Emily
Shopify Staff
1340 102 193

Hi, @DanteCoz.

 

Thank you for reaching out! I am sorry you are having issues with your favicon.

 

Can you share your URL so I can take a look on my end? Sometimes it can just be a connection issue, and sometimes it can take a few days to show up. 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
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DanteCoz
Visitor
3 0 0

15inchwheels.com

DanteCoz
Visitor
3 0 0

It could also be under 15inchwheels.myshopify.com since I changed the url before deactivating the account.

Emily
Shopify Staff
1340 102 193

Hi, @DanteCoz.

 

Thank you for reaching out! 

 

Are you also having issues with your favicon? Due to you deactivating your account, I can not access your website. 

 

Please let me know if you have any further questions!

Emily | Social Care @ Shopify 
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MysticMotif
Shopify Partner
1 0 0

I am also having issues with my favicon, it won’t change from my previous one used. I am currently updating it so there is a password on it at this time, however, my store link is Mystic Motif 

josefinajewelry
Visitor
2 0 1

I am also having the same problem. My website is josefinabailleres.com 

thanks so much! 

UnityWireless
Visitor
2 0 2

@Emily Here is the website link: https://www.gounitywireless.com/

Emily
Shopify Staff
1340 102 193

Hi, @UnityWireless.

 

Thank you for providing your URL. 

 

I tested it on my end, and I cannot see the favicon. Since I am not able to access your account-specific information, it would be best for you to contact our Support Team. They will be able to help get your favicon working.

 

Please let me know if you have any further questions!

Emily | Social Care @ Shopify 
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Heeroyui1
Visitor
1 0 0

@Emily I am having the same issue. URLs, culveradvisors.com, culver consulting.net

Emily
Shopify Staff
1340 102 193

Hi, @Heeroyui1.

 

Thank you for reaching out! 

 

I just tested your website and I am seeing the favicon on my end. I recommend clearing your browser and data history as this will create a new connection and you should be able to see the favicon on your end. 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog