Why my favicon isn't showing?

Solved
SouthSeaPearls
Tourist
5 0 1

Hello,

 

I have successfully added my favicon to my theme, but it isn't showing up on my website.

I have already deleted my cache and cookies, and it still isn't showing up.

 

What could I do? Thanks in advance

 

www.southseapearls.net

Accepted Solutions (2)

Accepted Solutions
Elle
Shopify Staff
Shopify Staff
1092 99 192

This is an accepted solution.

Hi, @SouthSeaPearls 

Elle here from Shopify. 


Can you check in your theme.liquid (Online store > Themes > Actions > Edit Code > Theme.liquid) file for the following snippet?

 

  {%- if settings.favicon != blank -%}
    <link rel="shortcut icon" href="{{ settings.favicon | img_url: '32x32' }}" type="image/png">
  {%- endif -%}

 

 

If you cannot find this snippet, simply add it back to your theme's code and your favicon should work!

 

Let me know if this helps!

 

Cheers,
Elle

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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View solution in original post

Elle
Shopify Staff
Shopify Staff
1092 99 192

This is an accepted solution.

Hi, all

If the suggested recommendation above has not helped, we’ll need to access your account in order to resolve this issue.

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

If you are using a third party theme, please connect with your theme's support directly for assistance. 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.

Thanks!

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 25 (25)
Elle
Shopify Staff
Shopify Staff
1092 99 192

This is an accepted solution.

Hi, @SouthSeaPearls 

Elle here from Shopify. 


Can you check in your theme.liquid (Online store > Themes > Actions > Edit Code > Theme.liquid) file for the following snippet?

 

  {%- if settings.favicon != blank -%}
    <link rel="shortcut icon" href="{{ settings.favicon | img_url: '32x32' }}" type="image/png">
  {%- endif -%}

 

 

If you cannot find this snippet, simply add it back to your theme's code and your favicon should work!

 

Let me know if this helps!

 

Cheers,
Elle

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Harish10
Tourist
6 0 1
Same issue, My Shopify favicon not updated in mobile serp but show in mobile bookmark and desktop search. what can I do. Healp please
Elle
Shopify Staff
Shopify Staff
1092 99 192

Hi, @Harish10 

 

What theme are you using?


Also, is the favicon visible on a desktop browser but not on mobile?

If you can share your store's URL along with a screenshot of the issue, that would be very helpful. 

Thanks!

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Harish10
Tourist
6 0 1
golden arches unlimited
Harish10
Tourist
6 0 1
Website favion icon show on desktop search but not in mobile search. Actually I removed old favicon and add newfavicon but not update in mobile serp
Harish10
Tourist
6 0 1
It's theme issue or google indexing issue?
Harlenyoung08
Tourist
7 0 1

Hi Elle,

Im having the same problem however I have the code implemented but I still can’t see my favicon, I’ve also cleared my cache and used a favicon checker.

my website is www.southsidenangs.com

Harish10
Tourist
6 0 1

My favicon issue not being updated has been resolved. My favicon was updated in 15 days. The short-icon meta tag worked on my site. 

Elle
Shopify Staff
Shopify Staff
1092 99 192

@Harish10, I'm sorry I missed your previous posts here. I'm glad to hear your Favicon is now updated!

Feel free to reach out to our support if you run into any issues, we're available 24/7. 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Elle
Shopify Staff
Shopify Staff
1092 99 192

Hi, @Harlenyoung08 

Is this the favicon you have uploaded into your theme under Online Store > Themes > Customize > Theme Settings > Favicon?

If not, let me know and I'll reach out to you directly to help further! 

 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Harlenyoung08
Tourist
7 0 1
Yep, I have
Elle
Shopify Staff
Shopify Staff
1092 99 192

Great! Glad to hear that's the right one! 🙂 

 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Bearse
Tourist
11 0 1

My favicon is not showing up in google search. Help. I have looked at my codes and they are correct. Help please.

Elle
Shopify Staff
Shopify Staff
1092 99 192

Hi, @Bearse 

Can you please provide a screenshot of where you expect to see your Favicon appear?

Also, if you can let me know your store's URL that would be very helpful. 

Thanks so much! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Bearse
Tourist
11 0 1
The site is bearessentialsshop.com
It is not showing up in google search.

Thank you
Elle
Shopify Staff
Shopify Staff
1092 99 192

Thanks, @Bearse !

I can see your favicon is working as expected:

When a favicon is added through your Shopify theme, you should see it within your browser tabs, as well as on browser pages that list web addresses such as the bookmarks page, not within your Google search listing.

Let me know if this helps! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

PolvosM
New Member
1 0 0

Hi my Favicon isn't showing in some browsers. Im using Vinova Theme

website www.polvosmagicos.mxpolvosmagicos-favicon.png

thestalkerbrand
New Member
1 0 0

Hello, 

I did as suggested and reset the code for the favicon, but it still doesn't display. 

Please help!

Jun7
New Member
1 0 0

My favicon is not showing up in chrome. I have looked at my codes and they are correct. Help please.