Why won't my cover image display on my product video?

MrGolfer_
Excursionist
18 0 8

Hello,
Can someone help me please.  I am trying to add a cover image on top of the video on my product page, but it is not showing up when I attach image. I have tried everything.  I have attached a screenshot.  Thank you for your help.

With Both-1.png

 

Reply 1 (1)

MsWPs
Visitor
1 0 0

I had this same exact issue. I use chrome, but was able to add the preview using Edge browser.