Adding to cart error

KeldiWalker
New Member
3 0 0

Getting an “there was an error while updating your cart” message on my website. It still adds to cart but several of my customers don’t go any further or check their cart thinking it’s wasn’t added. Help me to get it to go away please!

0 Likes
Guleria
Shopify Partner
1754 367 513

Hello @KeldiWalker ,

Can you share the store URL so I can crosscheck what's the issue ?

Thanks

Want to modify or custom changes on store hire me.
Email: guleriathakur43@gmail.com, Skype: navrocks1
If helpful then please Like and Accept Solution.
Buy me a coffee ☕ My PayPal
0 Likes
Guleria
Shopify Partner
1754 367 513

You can try reverting any changes made to the code of .liquid files by these apps in the Online store > Themes > Actions > Edit code menu.

older-version.png

Want to modify or custom changes on store hire me.
Email: guleriathakur43@gmail.com, Skype: navrocks1
If helpful then please Like and Accept Solution.
Buy me a coffee ☕ My PayPal
0 Likes
Ollie
Shopify Staff
Shopify Staff
193 32 35

Hey @KeldiWalker.

Thanks for reaching out.

I appreciate that you have included a link to your store as that is super helpful! It looks like there is indeed an error when you attempt to add a product to the cart from within the online store.

03-36-43413-5643

Did you happen to make any coding changes to your theme? As suggested above, we can roll back to an older version of your theme. If you would like to revert the theme, you can navigate to Online Store > Actions > Edit Code. Once you are looking at the coding of the theme, you should be able to see an option to use Older versions of the theme. I took a screenshot from my test store to show you the section I am referring to:

03-41-7311-31849

Let us know if that fixes the cart error you are experiencing.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
KeldiWalker
New Member
3 0 0

Older versions are only my original from when I started oct 2020 or current…. I do not want to revert all the way back to October. 

0 Likes