Aliexpress login problems

dude
Tourist
20 0 2

Anyone else having problems logging into aliexpress, keeps saying captcha is wrong when it's not wrong?????

0 Likes
Trevor
Community Moderator
Community Moderator
2786 365 563

Hey, @dude!

 

I've not seen any reports of this, so I suspect it may be a local ended issue. Here are a few things to check: 

 

  1. Can you replicate this on a different browser? If no, then it would be browser-related. Try clearing cache/cookies and trying again. 
  2. Are you using a VPN? If yes, then that could be causing issues with Google trying to authenticate you. Try disabling your VPN and trying again. 
  3. If you're using Google Chrome, can you replicate the issue when using the "Incognito" mode? If no, then it's quite possibly one of your extensions that are causing the problem. You could try disabling your extensions and trying again. 

If none of the above work, and you're still running into issues, then I'd recommend reaching out to Ali Express Support for further troubleshooting steps. 

 

Best of luck!


Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
kungfu71
Tourist
3 0 2

this is happening to me right now

 

0 Likes