Anyone else experiencing payment button issues on Prestige Park Ridge?

prestigeparkrid
Visitor
1 0 0

Prestige Park Ridge faced a payment button issue. any anyone have this problem solution?

Park Ridge Prestige
Reply 1 (1)

Blair
Shopify Staff
1986 261 234

Hi @prestigeparkrid,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with this request, to ensure it gets resolved. To confirm I'm fully understanding, customers are having some difficulties checking out?

 

If so, I'd encourage you to attempt some local troubleshooting steps. This will help to determine whether the error is related to the browser itself or Shopify. For ease, I've gone ahead and listed a few steps below that you can attempt to see if this helps to resolve: 

 

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab. 
  • Try Another Device (i.e a cell phone).
  • Try using Another Broswer (i.e Safari or Firefox).
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up To Date. 

 

If after attempting all of the steps outlined above, your customers still experience troubles checking out, please feel free to connect with us directly. This will allow for our support team to take a closer look as we don't have access to any account information through the Community.

 

The connect with us, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other concerns. 

Blair | Shopify 
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