Are you also experiencing frequent logouts from your online store?

Razor1
Tourist
7 0 3

Is anyone else getting logged out of your store and getting this after you've logged in?

 

Screenshot 2023-07-18 at 11.43.33.png

Replies 8 (8)

ecom6
Visitor
2 0 3

yes, same here

Taryckrich
Excursionist
24 0 2

yes they need to fix it i have work to do this is ridiculous we pay to much already with the price increase on subscriptions

Victoria
Shopify Staff
2094 148 247

Hi, @Razor1

 

Thanks for reaching out and posting to the community.

 

Earlier today, Shopify received reports of general admin errors that affected merchants accessing and logging into their admin.

 

This issue has since been resolved by our developers and you should now be able to log in and access your admin as expected. Prior to logging in, it is recommended to clear your cache and cookies and completely reboot your browser.

 

We appreciate your patience and understanding as we worked to have this resolved for you.

 

If you continue to experience issues on your end, please reach out to our support via the Shopify Help Center so we can troubleshoot further. 

 

I hope this helps!

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Razor1
Tourist
7 0 3

Didn't work

 

Victoria
Shopify Staff
2094 148 247

Thanks for trying those troubleshooting methods, @Razor1.

 

I recommend creating a support request via the Shopify Help Center so our team can take a closer look and provide what next steps are appropriate. 

 

To create a support request, please follow the steps listed below:

 

  • Log in to your account via the Shopify Help Center 
  • Select Account > Logging in from the topics provided
  • Scroll down to the very bottom to select one of our available contact options under Get Support

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

szsema
Visitor
1 0 0

same problem here.

how are we supposed to reach the help center if we can't log in for more than a few seconds ?

SchmilkChoc
Tourist
3 0 1

Did you figure this out?

 

Razor1
Tourist
7 0 3

Not really, the only way it worked was logging into one of the accounts via  incognito on Chrome.