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Can I get live person support on Shopify?

Josey
Visitor
1 0 0

Is there anyway I can get Shopify support with a live person?

Accepted Solution (1)

Oliver
Shopify Staff (Retired)
429 48 106

This is an accepted solution.

Hi, @Josey !

You can contact our support team via live chat, email or setup a callback from the Shopify Help Center. By opening a support ticket through the Help Center, we'll be able to authenticate you and support you in the most efficient way possible. Please also feel free to ask any questions here.

Warm regards!

To learn more visit the Shopify Help Center or the Community Blog.

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Replies 10 (10)

Oliver
Shopify Staff (Retired)
429 48 106

This is an accepted solution.

Hi, @Josey !

You can contact our support team via live chat, email or setup a callback from the Shopify Help Center. By opening a support ticket through the Help Center, we'll be able to authenticate you and support you in the most efficient way possible. Please also feel free to ask any questions here.

Warm regards!

To learn more visit the Shopify Help Center or the Community Blog.

ccvit
Visitor
3 0 0

I have been trying to contact support, and it has not been possible for me to find a place where I could write an e-mail, chat or other form for contact to a support employee. 

I got an e-mail from "Shopify" about my account being closed due to lack of payments and I want to confirm that the mail is spam and that my account will not be closed, but it is impossible to contact anybody??

Best regards, Cristina

 

Screenshot 2021-12-27 at 13.16.05.png

PluginHive
Shopify Partner
797 31 100

Hi @ccvit,

 

You can check out this link for a direct chat with Shopify support: 

https://help.shopify.com/en/questions#/contact/chat

 

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
ccvit
Visitor
3 0 0

Dear HariKrishna,

Thank you for your answer

When I click on your link, I get asked the name of my store, and then I get automatically sent to this page (picture below), where it is not possible to write anything to anybody, only read about different subjects or participate in this chat.  

Can you please tell me what I should do?

Screenshot 2021-12-28 at 11.57.23.png

PluginHive
Shopify Partner
797 31 100

Hi @ccvit,

 

Can you try this link? 

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
ccvit
Visitor
3 0 0

I managed to start a chat by going backwards in my navigation window after I click on my account.. so it works, but it is not the logical way. 

Thanks for your assistance, 

Cristina

warburg622
New Member
4 0 0

it is hopeless, they have clearly cut back to the point that it is now a self help situation, good luck to any beginners!  Practically impossible to find any way to contact a live person

 

warburg622
New Member
4 0 0

if you can find it. I have been on the site all day looking for a way to speak to someone live and good luck. I had terrible trouble trying to log into my account, your guidelines are a disaster, and it is practically impossible to find a live person to ask about anything. 

 

TheCorvetteguy
Visitor
1 0 0

That's great advice Oliver, except it doesn't seem to work out the way you described it... If you like going in circles on the Shopify website, it's perfect!

Jim231
Visitor
1 0 0

I cant find where I can set up a call through the help center??