Can online-purchased gift cards be redeemed in store?

Can online-purchased gift cards be redeemed in store?

Seedtostar
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I have online and POS sales. I have had multiple people purchase gift cards online, however when they come to redeem them in store the generated code does not work. 

 

Can gift cards purchased via the website be used at POS? And can gift cards purchased at POS be used online?

 

Thank you. 

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