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Hey,
When logging into my Shopify store, I'm having problems with the two-factor authentication. I tried using the recovery code, but I forgot it. just wondering If I could receive some help with this problem
my email is Carlinxo10@gmail.com
Solved! Go to the solution
This is an accepted solution.
Hey @theoriesinvert,
Welcome to the Shopify Community!
Our Accounts team can certainly help by temporarily disabling the two-step authentication so you can set it up on your phone again. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.
Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
This is an accepted solution.
Hey @theoriesinvert,
Welcome to the Shopify Community!
Our Accounts team can certainly help by temporarily disabling the two-step authentication so you can set it up on your phone again. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.
Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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