Can't Login to Store

Solved
90bpmbrewingco
Tourist
9 0 3

Hi everyone,

I'm facing a similar issue as described in this post : https://community.shopify.com/c/Shopify-Discussion/Can-t-Login-To-Store/td-p/788580/page/2

I've tried to follow the steps detailed in the post (get the recovery email,etc) but that still doesn't work. When trying to login, I have the following message :

We were unable to authenticate you

Looks like something went wrong on our end. Operation engineers are aware of this problem and are working hard to get it solved. In the meantime, you can keep an eye on the status page for updates.

Request ID: 0a0da929-ce75-4e6f-b4c2-8da80f17a970

The problem just started when I created a Shopify ID (I think I had two different emails for login) and now I just cannot log in at all.

Any help would be appreciated,
Victor

 

 

Accepted Solution (1)

Accepted Solutions
Choong_HueApps
Shopify Partner
101 3 10

This is an accepted solution.

My clients reported similar issues at times. Can you try login on browser incognito mode and see if it works? If it works then you can try clearing your browser cache and login again.

Storefolio Retail Directory | Photo-album style Store Locator for branded outlet listing • Blog Posts & Articles Filter PRO | Easy tag based filters for Shopify blog article

View solution in original post

Replies 3 (3)
Choong_HueApps
Shopify Partner
101 3 10

This is an accepted solution.

My clients reported similar issues at times. Can you try login on browser incognito mode and see if it works? If it works then you can try clearing your browser cache and login again.

Storefolio Retail Directory | Photo-album style Store Locator for branded outlet listing • Blog Posts & Articles Filter PRO | Easy tag based filters for Shopify blog article
90bpmbrewingco
Tourist
9 0 3

Thanks so much @Choong_HueApps ,
I've tried to login with incognito mode and it works. I'll try and clear my cache as you mentioned and it should be fine.

A huge thanks!

Victor

Pimental
New Member
2 0 0

I have two stores, and today when I was adding more products and making advertisements for my newest store, the website glitched. Now it won't let me sign in and the message 

It looks like you don't have access to this store. Contact the store administrator for access.

appears. I have tried logging in on different browsers and even different computers, and the same message appears. I looked up my email to see what websites were linked to my email and my fitness website is no longer even linked to my email. So how do I get back into my website, and/or change the email?