I have spent so much time on this and triple checked everything, and i still cant publish my facebook shop to enable instagram shopping. I have no idea what i have done wrong but when i go to publish the publish button is greyed out. When I place the cursor over the greyed out publish button it says 'this cannot be published as my commerce account didn't pass the review'. Also when i go to my commerce account everything seems to be working fine. And when i go to my catalogue manager is says:
"Your shop can't be published
After reviewing your commerce account, we found that it doesn't follow ourMerchant Agreementso your shop isn't visible to potential customers. You cancontact supportfor more information."
All my accounts are approved and linked, and my instagram shopping is ready to go, all that is left to do is publish my shop, but I am unable to.
Did you ever get this issues resolved? I'm having the same issue with one of my shops. The first one I set up without any issues at all, but my second shop I can't figure it out and I have the same error message showing up in Shopify.
Kindly check out your Facebook page properly and if you are selling the products which is not allowed then you can not connect sometimes they reject without any reason .or if you doing too much fast there will be 50% of rejection