Can't publish my facebook shop

Anna47
Tourist
5 0 20

Hi there,

I have spent so much time on this and triple checked everything, and i still cant publish my facebook shop to enable instagram shopping. I have no idea what i have done wrong but when i go to publish the publish button is greyed out. When I place the cursor over the greyed out publish button it says 'this cannot be published as my commerce account didn't pass the review'. Also when i go to my commerce account everything seems to be working fine. And when i go to my catalogue manager is says:

"Your shop can't be published
After reviewing your commerce account, we found that it doesn't follow our Merchant Agreement so your shop isn't visible to potential customers. You can contact support for more information."
All my accounts are approved and linked, and my instagram shopping is ready to go, all that is left to do is publish my shop, but I am unable to. 
Any advice would be greatly appreciated!
 
Thanks, Anna
Replies 30 (30)
KarlaKeush
Excursionist
17 0 3

I'm having the same problem!! Nobody, neither in FB nor in shopify could help me. They both said I have to wait. But I don't know wait for what.

Anybody solved it by waiting?

Thanks!!

Dod1
Excursionist
11 0 5

I am the same, I have no clue what to even check as they are so vague. Don't know where to begin. Everything seems good to me.

User13
New Member
2 0 2

I linked my facebook with shopify and all the listings were rejected. Then I deleted all my listings and added each item manually. Made sure I do not mention any medical term. Just the basic info about the product. Then it got approved. But still in the shop, sometimes 1 listing is there, sometimes 3 are there, sometimes listings are there but images are missing. It changes everyday. When I go to my catalog to check, there everything is perfect. So I have given up. There is no way to contact anyone at facebook. For the merchant agreement issue, make sure you have return policy listed on your website or shop. 

I hope someone is able to crack it.

myrosalyn
New Member
2 0 3

Same issue! I've spent hours on this problem over the last several months. I've gone back and forth with FB customer service, and they can't find anything wrong. I think this must be a problem with Shopify's FB integration. Shopify, please help!

LBeauty
Tourist
21 0 2

im going through the same process. its been a quite a few days with no assistance. can even get my instagram set up for shop. ive contacted Shopify for assistance and they stated its a FB issue. this is sooooo stupid! I have 4 items in review, which I fixed and adjusted. I finally got them approved after requesting a review. now I have no review option to click on to get my page published. no ways to contact FB 

LBeauty
Tourist
21 0 2

any luck yet? im still unable to find FB customer service 

myrosalyn
New Member
2 0 3
They haven’t been very helpful yet, but I was able to contact Facebook
through the commerce manager using the instructions listed here:
https://www.facebook.com/business/help/2476867112525530?id=353836851981351
LBeauty
Tourist
21 0 2

hanks but unfortunately I don't have that option

sophiagarcia
Excursionist
15 0 1

If the Shop section isn't appearing on your Facebook Page, then make sure that there are no errors on the Facebook channel in Shopify, your Facebook Page is published, and your Facebook Page is using the Shopping template. You might need to enable the Shop section in Facebook.

 

Hope you got your answer

Thanks
Sophia Garcia - Creative Director - UMC Canada
LBeauty
Tourist
21 0 2

thanks but there is an error. ive tried for days to contact both fb and Shopify with no assistance. FB only gives you 3 reviews which I had no idea about as im new to Shopify. I cant get no more reviews, nor can I contact anyone. ive even tried to delete FB fro Shopify to retry and still no luck get support.jpeg