Can't see videos from certain browsers

YasSharabi
Tourist
3 0 3

Cant figure out why this is.... I have a few videos on my website (Im using the Simple theme) and if I view my website from Google Chrome on my computer, they aren't visible. If I view them through Safari, its fine. Plus, It works on Google Chrome from my phone but not from other phones. Ive updated Google Chrome and it still doesn't work. Any advice?

 

 

Subhranil
Shopify Partner
39 8 49
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Hello @YasSharabi 

Please share your website link. If password protected then send frontend password too.
YasSharabi
Tourist
3 0 3
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Hi! It’s hirbawigcc.com 

if you check out the About or Our History pages, you will likely see the videos aren’t playing (if you’re using chrome). They work on Safari though. 
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Subhranil
Shopify Partner
39 8 49

Hello @YasSharabi 
Seems the problem is your HTML code. I have noticed that you added video files in img tag. You have to use HTML5 video tag for that. You can update it or contact me for fixing it.
If helpful then please Like and Accept as a Solution.

video issue.jpg

YasSharabi
Tourist
3 0 3
Hi, but then why do the videos play in Safari?

How much would you charge to fix it? On another note, do you also help with SEO ?

Thank you!

Yasmin
Subhranil
Shopify Partner
39 8 49

Hello @YasSharabi 
Few modern browsers are automatically updated/fix HTML issues from the browser's end. For examples, Firefox can add missing DOM elements.