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Can't send invoice due to email verification issue, any suggestions?

TFCL
New Member
14 0 0

I'm having trouble sending an invoice because I keep getting a message that says I need to verify my email. (See screenshots)  However, when I go to Manage Account to verify my email, it says that it's already verified. Do you have any suggestions on what I can do to resolve this issue?

TFCL_1-1701741580458.png

 

Manage Account:

TFCL_0-1701741197646.png

 

Accepted Solution (1)
StephensWorld
Shopify Expert
1331 155 325

This is an accepted solution.

Very interesting ... that does seem to be the way that the official help docs recommend verifying your email.

 

https://help.shopify.com/en/manual/privacy-and-security/account-security/verify-account-email 

 

Try going here:

 

Admin > Settings > Notifications.

 

Then look at the "Sender email" section and see if it lists the correct email, and if there are any errors/messages that show there. 

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca

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Replies 4 (4)

StephensWorld
Shopify Expert
1331 155 325

Hey @TFCL 

 

Where are you pulling that 2nd screenshot from (that shows your email as verified)? 

 

It doesn't look like something I've seen before, so I'm wondering if that's from outside of the Shopify admin?

 

-Stephen

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca

TFCL
New Member
14 0 0

Thanks for your response. The second screenshot: I clicked on the Account in the upper right corner and then selected Manage Account. 

TFCL_0-1701743832905.png

 

StephensWorld
Shopify Expert
1331 155 325

This is an accepted solution.

Very interesting ... that does seem to be the way that the official help docs recommend verifying your email.

 

https://help.shopify.com/en/manual/privacy-and-security/account-security/verify-account-email 

 

Try going here:

 

Admin > Settings > Notifications.

 

Then look at the "Sender email" section and see if it lists the correct email, and if there are any errors/messages that show there. 

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca

TFCL
New Member
14 0 0

I appreciate your help. It turned out that I needed to authenticate my domain, and once I did that, everything worked smoothly. What I found interesting was that I could send the invoice from pam@theflowercartlady.org, but not from admin@theflowercartlady.org, which is the owner's email. However, after I authenticated the domain, I was able to send the invoice from both email addresses. Thank you again for your assistance.