Can't sign into Shopify App on iPhone

ryan333
Excursionist
20 0 2

When I try to login on the Shopify app on iPhone, it takes me to the login page but says "Something prevented the captcha from loading. Try disabling your ad blocker or reload the page". 

Of course I tried turning off ad block but nothing makes a difference. 

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Brie
Shopify Staff
Shopify Staff
568 48 101

Hi, @ryan333!

Just to confirm, are you able to login on the desktop site without any issues? Can you please try deleting the app and re-installing it? Cheers.

Brie | Social Care @ Shopify 
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ryan333
Excursionist
20 0 2

I can login on a PC fine. I tried installing and re-installing the app but the same problem occurs.

 

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Brie
Shopify Staff
Shopify Staff
568 48 101

@ryan333 -

Thanks for trying that! Do you have any other mobile devices you could try on, to see if you have the same issue there? As well, is your iPhone currently on the latest iOS update? 

Brie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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ryan333
Excursionist
20 0 2

It worked on a Samsung phone. I have checked and both the app and IOS have the latest updates.

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MichaelWen
New Member
1 0 0

Same problem happened to me, I solved it.

Go to iPhone - Settings - Safari - PRIVACY&SECURITY, turn off all below 4 items including

"prevent cross-site tracking"

"block all cookies"

"fraudulent website warning"

"check for apple pay"

 

then reopen Safari, then you can successfully login on Shopify app on your iPhone.

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DrStryfe
New Member
1 0 0

I was having the same problem until this morning. I ended up closing the Shopify app and logging in directly in Safari (I use Microsoft Edge as my default app). I went back and reopened Shopify app. The error was gone and I was allowed to login.

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