I had a 2 week subscription and found the store was not a right fit for me at this time. I cancelled the subscription but was billed for next month.
I had issues cancelling as it was nearly impossible to navigate through to the area where I could do it and ended up canceling on the day of renewal. I do not think I should have to pay for a month for a subscription I didn’t actually use.
Ivy here from Shopify.
I am sorry to hear you have not decided to continue with your store following the free trial period - can I ask why you chose to cancel? With that being said, a refund in this case should be no problem. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our support portal here and log in to your account to create a support request. A support advisor can then access your account, and have a look to see if a refund if possible for you in this case.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks! - Ivy
No worries I understand, please feel free to reach out for support at any time in the future if you need it!