Changing A Customer's Order?

Solved
badtzmaru
Excursionist
27 0 32
I apologize in advance if this has been covered somewhere else. I did a check and couldn't find it on the boards or in the wiki. Is there a way to edit a customer's order after it has been placed? We often have customers contact us after placing an order, needing to switch to a size larger or smaller, or to a different product entirely. Is there a way to edit the order via the admin, or do you have to cancel the entire order and tell the customer to create a new one? Thanks in advance, folks. PS - digging shopify so far!
Replies 345 (345)
TyW
Community Manager
556 38 997

This is an accepted solution.

Note: Due to age and length of this thread I have marked my response as the solution. 

Hi all! Order editing is now available! 

 

To learn more check out this post, the Help Center and the Shopify Changelog.

 

Due to the length of this thread if you need assistance with this new feature please create a new topic referencing this topic providing as much detail as possible. Thanks! 

 

TyW | Online Community Manager @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

PaulNewton
Shopify Partner
3385 219 646

@TyW While it may be a bit off the forum team should definitely mark your post as a solution, OR there really needs to be a "See latest Shopify Response" that shows prominently on the very first page* for an issue like this one, as it's not likely the OP from 10 years ago will do so. 

*Maybe even show on all pages when there's more than a handful of pages.

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TyW
Community Manager
556 38 997

@PaulNewton wrote:

@TyW While it may be a bit off the forum team should definitely mark your post as a solution, OR there really needs to be a "See latest Shopify Response" that shows prominently on the very first page* for an issue like this one, as it's not likely the OP from 10 years ago will do so. 

*Maybe even show on all pages when there's more than a handful of pages.


Great feedback as per usual! Thanks @PaulNewton!

We can only mark solutions at the moment so I'll raise this with our community platform to see if we an introduce support for a 'See the latest update from Shopify' option, including a show on all pages option.

TyW | Online Community Manager @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Thomas_Romer
Explorer
40 0 21

Hey — that only took ten years. The first post was in 2009.

 

Shopify gets around to another basic function and it only took ten years. I actually stopped following this thread as I edit my orders in Ship Station because Shopify… well… they took ten years to do this.

rorymehen
New Member
1 0 0

actually thats exactly what I want to do

ChaCheng
New Member
1 0 0

If someone wants to change the address on their order i personally would cancel the order and ask them to re-order for fraud prevention reasons.