chat

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jtribe2106
New Member
1 0 0

how do I set up a chat session with the help desk?

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Elle
Shopify Staff
Shopify Staff
1088 99 182

This is an accepted solution.

Hi, @jtribe2106 

You can access our Live Chat and other support methods via our Help Center.

Hope this helps! 

Elle | Social Care @ Shopify 
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ecombeat
Tourist
5 0 0

For some reason it is simply NOT possible anymore to access a chat and talk to customer support. What happened here?

It was IMPOSSIBLE to access this page via the navigation - luckily I found an old bookmarkt to that URL. And the best part, as soon as I click on "Chat with us" I am prompted to chose one of my stores. As soon as I do chose, I am redirected to the fricking help center again! This is beyond annoying. And then proclaiming to have an "award winning customer service"....

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Catt1
New Member
2 0 0

Did you get a resolution to this? I used to be on shopify and had access to chat now can't find anything?

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