Contact Us Form Not Sending Email

Solved
monde
Tourist
10 0 1

Hello!

I have set Contact Us page with the page.contact template. I have a form that seems to function, at least to the user as you can fill it in and hit the Submit button (you get a 'successfully submitted' message on the screen).

However the email does not sent, I have tried several times. Also deleting and creating the page again.

 

All my settings seem to be correct, the Customer email properly set too.

 

Please someone help me! Thank you :)

 

Accepted Solution (1)

Accepted Solutions
GCWebTeam
Shopify Partner
91 12 50

This is an accepted solution.

Hi everyone,

Are your stores currently on a paid shopify plan? I've worked on a few stores that the 'subscribe' and 'contact-us' page came up with the same 404 error currently on hellowcircus.com.

The problem solved itself once the store was out of development mode and onto a paid shopify plan.

Dan from GCWebTeam .com | Shopify Partner | If this was helpful then please Like and let me know!
If this answered your question click Accept as Solution. Want to modify or make custom changes on your store? I'm available for hire! Website: GCWebteam.com

View solution in original post

Replies 60 (60)
Singhui
Tourist
4 0 2

Hi,

 

I have the same issue too.  I am unable to receive the emails from the contact us bar you see at the bottom of my page. 

 

I have already done the following -> Admin -> Settings -> General and ensure the email under store contact and customer email are correct. Please help

Contact us not working.png

 

Thanks.

 

Regards,

S

GCWebTeam
Shopify Partner
91 12 50

This is an accepted solution.

Hi everyone,

Are your stores currently on a paid shopify plan? I've worked on a few stores that the 'subscribe' and 'contact-us' page came up with the same 404 error currently on hellowcircus.com.

The problem solved itself once the store was out of development mode and onto a paid shopify plan.

Dan from GCWebTeam .com | Shopify Partner | If this was helpful then please Like and let me know!
If this answered your question click Accept as Solution. Want to modify or make custom changes on your store? I'm available for hire! Website: GCWebteam.com

View solution in original post

juliomilanes
New Member
1 0 1

Hi all,

The email contact is not working and I only found out because one of my customers was offended that I never returned their email. In addition the buying process did not work as well... It is embarrassing and you have to jump through hoops now for help with shopify. What happened to your awesome customer service?

Please help,

Julio

my page is timeriderdesigns.myshopify.com

Levi5
Tourist
4 0 4

I have this same problem. My contact form worked perfectly for years. Yes I have been a paid plan for all of those 4 years. No idea why it would stop. I have checked with my e-mail host and everything is working there otherwise. Please help

kfrasertextiles
New Member
1 0 2

I'm also in the same boat.

 

I've removed the contact us template but am worried that I've missed loads of customer enquiuries before I noticed the problem.

Does anyone know if there's any way to retrieve these lost emails?

bne001
Tourist
5 0 1

Hey Dan,

 

I have a shopify site that has been on a paid plan for over 2 years. 

We use a modified contact form to receive service requests from our customers.

It has been working with no issue for most of 2020. 

In the later stages of 2020 we noticed customers were calling saying they had used the form but not received any reply. This has become more common in 2021.

From the other posts in this thread it seems it is more of an issue with shopify not the contact forms.....

GCWebTeam
Shopify Partner
91 12 50

your store url and i'll have a look now

Dan from GCWebTeam .com | Shopify Partner | If this was helpful then please Like and let me know!
If this answered your question click Accept as Solution. Want to modify or make custom changes on your store? I'm available for hire! Website: GCWebteam.com
bne001
Tourist
5 0 1

Hey Dan,

 

www.solasport.com.au

 

I just tried an inquiry myself and it came in to our inbox almost instantly. So it appears not to be consistant.

The link to the form that gets the most use and where we have received reports of inquires not received is below.

https://solasport.com.au/pages/dealer-bookings

 

Thanks!

GCWebTeam
Shopify Partner
91 12 50

the email FROM the contact form, what is the FROM address ?

or email me directly would be better / private / stop spammers here collecting it....

Dan from GCWebTeam .com | Shopify Partner | If this was helpful then please Like and let me know!
If this answered your question click Accept as Solution. Want to modify or make custom changes on your store? I'm available for hire! Website: GCWebteam.com