Delete an order from unfulfilled screen

Solved
Ellieh27
New Member
1 0 0

Hello,

 

Can you please advise how I can remove a cancelled order from my 'unfulfilled' filter please?

 

I have refunded and cancelled the order however it's still showing on my unfulfilled screen and it's really frustrating when i'm trying to work through my unfulfilled orders. 

 

Or is there anyone who can help remove this?

Thank you

Ellie

Replies 11 (11)
markvanhaze
Excursionist
14 0 7

Archiving does remove it from the list, that is not the issue. The problem is the counter:

 

https://www.awesomescreenshot.com/image/14211422?key=58d11984a5f014422624ab5f1bad069f

 

 

Nick
Community Moderator
4281 422 885

Hi @markvanhaze,

Thanks for sending the screenshot! Any unfulfilled orders will be counted in the counter you highlighted even if archived. The only way to remove the number is to delete the order completely. I completely understand how this could be misleading for you when you want to know how many actual orders you need to fulfill. 

There is an active feature request for this which I have added your feedback to. Once there's an update on this I've made a note to update the thread here. 

Nick | Community Moderator @Shopify 

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