Shopify Discussions

Ellieh27 · ‎11-20-2020

Hello,

Can you please advise how I can remove a cancelled order from my 'unfulfilled' filter please?

I have refunded and cancelled the order however it's still showing on my unfulfilled screen and it's really frustrating when i'm trying to work through my unfulfilled orders.

Or is there anyone who can help remove this?

Thank you

Ellie

Nick · ‎11-25-2020

Hi @Ellieh27,

Nick here from Shopify. Great question!

There are only certain circumstances when an order and be completely deleted and removed from the admin.

Deleted orders are removed from your Shopify admin and are no longer tracked in reports. Only the following types of order can be deleted:

orders that were paid with a manual payment method
orders that started as a draft and were then marked as paid
orders that were imported through the Shopify API
test orders

I did make a test order on my store, cancelled it, then the Delete Order option came up at the bottom of the order as you can see in the screenshot:

This did remove the order from my main orders and the unfulfilled section. Something to note though is there will be no information or data from the order anywhere in your store should you ever need it for any purpose afterwards. Shopify also has a guide for this which you can read here. Let me know if this works for you.

Nick | Community Moderator @Shopify
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