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Delete partner account

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iamw
New Member
1 0 0

Hi,

I have created a developer (individual) partner account before creating a business partner account.

I now see two partner accounts in the accounts list.

Is there a way to delete my individual partner account?

 

I would like to avoid keeping duplicate information in two accounts.

Accepted Solution (1)

Accepted Solutions
Ryder
Shopify Staff
Shopify Staff
450 56 88

This is an accepted solution.

Hi, everyone!

Ryder here, once more, from the Social Care Team at Shopify.

As our authentication process has changed in recent times to ensure the utmost privacy and security of your accounts, I am currently unable to authenticate you via email. We encourage you to please contact our Support Team by logging in and selecting your shop. Our Support Advisors are available by live chat, email, and phone callback and would be happy to assist you with the process of disabling your Partner accounts! 

Cheers.

Ryder A. | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 38 (38)
Ryder
Shopify Staff
Shopify Staff
450 56 88

Hey there, @iamw!

 

Ryder here, from the Social Care Team at Shopify. Thanks for posting! I'd be happy to assist you with deleting your Partner account. 

 

This can't be done from the Partner's end, as it will require our internal teams to delete Partner accounts on the back end. That being said, I've gone ahead and sent you an email to the email address associated to your Community Forums account. If this is the same email address associated to your Partner account, you can simply respond with the requested information so that I can escalate the ticket accordingly. If you use a different email address for your Partner account, you'll need to first CC the correct email address and respond from that one in order for me to verify you and access your account.

 

Once I've verified your account, I can proceed with the escalation to have your Partner account removed entirely. Please let me know if there's anything I can clarify! Looking forward to hearing from you soon.

 

Cheers.

 

Ryder A. | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

bjhcoutts
New Member
1 0 1

Hi Ryder,
I'm having a similar issue in which we have two extra Shopify partner accounts under the same email. Is there no way for me to delete them myself or do I need to go through you?

Ryder
Shopify Staff
Shopify Staff
450 56 88

Hey, @bjhcoutts!

 

Thanks for reaching out. There isn't a way to delete an additional Shopify Partner account internally at this time. One of our Escalated Teams will need to assist us with this process once we've had an opportunity to authenticate you.

I've gone ahead and sent you an email to the email address associated to your Community Forums account. If this is the same email address used for your Partner account, you can simply respond and provide the required information. If you use a separate email address for your Partner account, we'll need to have you CC the appropriate email address and respond through there in order to authenticate you and access your account.

Hope to hear from you soon! Cheers.

 

Ryder A. | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

bharathkumar
Shopify Partner
1 0 0

Hi Ryder,
I'm new to Shopify and exploring the things and I have two accounts with the same email due to this I could not able to redirect to the correct store from the App I'm developing as it always says to login to the Main account.

 

Could you please help me in deleting the duplicate account.

 

 

Thanks

chrishiver
New Member
1 0 0

We have the same problem here

daniel-kencko
New Member
3 0 1

We'd also like to delete one of our Partner Accounts, please email the necessary information.

ykaplien
New Member
2 0 0

Hi! I have same issue, can you help me with it?

gjrevans
New Member
1 0 0

Hi Ryder, I also accidentally created a second partner account. Can you help me delete it?

deletethis
New Member
2 0 0

Hi, I would like my partner account to be deleted as well.

 

Thanks in advance

rjdiepenbrock
New Member
2 0 0

Can you delete partner account:  42488524 (rdiepenbrock@xpel.com).

Thanks,

Richard

sockbot
New Member
1 0 0

I'm having the same problem with duplicate accounts. Could you please merge them?

OlchowskiV
Shopify Partner
10 1 0

I would also like, that my partner account is deleted. Thanks.

howebenhowe
New Member
1 0 0

Hi rider,

 

I accidentally created near-duplicate partner accounts, and only need one of them. Can you delete the account number 1140687?

 

Best,

Ben

randymay
New Member
1 0 0

Good afternoon!

 

I have also created an additional partner account.  Could you please delete account number 1542562?

 

Thanks in advance.

dropshipall
Shopify Partner
1 0 0

 Hi  Ryder. I have the same issue. Both accounts are under the same email. Please remove account 973039.
Thanks in advance.

Francoisbf
New Member
1 0 0

Same issue, I would like to delete my account too.

joeyrojo
New Member
1 0 0

I need a duplicated account deleted aswell. (joey.trojas13@gmail.com)

Pinutz
New Member
2 0 0

This really seems to be a problem...

 

I also have a near-duplicate which I want to have deleted. Please contact me.

duvangrd
Tourist
4 0 2

Hello.

I have linked my partner account to my real shopify account and that is not going to work.

How do I delete the web site so I can make a test store?

If nothing else I would like to delete the partner account and start over.

Thank you for your assistance.

Gary