Disable order confirmation

5 0 20
Hi all, Is there a way to Disable order confirmation mail? I klaviyo to send them. Now i got 2 mails. Greets
Replies 38 (38)
5 0 2

randall-designs.myshopify.com would also like this feature.

New Member
1 0 3

This is really crazy that we can't choose this.  Add me to the list of Omnisend users.



New Member
1 0 2

I'd like mine to be disabled please, thank you.



New Member
1 0 3

Hi please add us to the list




New Member
1 0 1

Hello Rae,


I would also like to have the feature disabled as I am using Klaviyo and would like to be able to use the order confirmation flow that Klaviyo offers.


Here my shop: https://green-happyyoga.myshopify.com/


If possible for shipping confirmations too.


Thanks in advance,



Shopify Partner
5 0 1

So, the emails are still coming...

Were they disabled?

New Member
1 0 3

Dear Rae,

Could you please do it on my store.
Thanks a lot


Shopify Staff (Retired)
1155 94 308

Hi, all! 


To confirm, as of today, the ability to disable order confirmation emails is not possible, as outlined by @Allan here: 


Great question. At the moment, there're only two email notifications that can be disabled: Shipment out for delivery and Shipment delivered.


I understand this causes frustration while using other email marketing apps and resulting in duplicate email notifications. You aren't alone in this. I'd be happy to launch a feature request with our developers to see if this functionality can be added in the future. While I can't guarantee that it will be added, I'm more than happy to pass along your suggestions that would provide better services to the Shopify platform. If the request is already there, I can add to it to bump it up - as the more merchants that mention a feature, the more likely they are to be implemented.

We are capturing feedback about this feature so we can let our Product Team know on your behalf. As a result, please 'like' this post if this is a feature you're looking for so we can include you.


Due to confusion in this thread, I am going to be locking this topic as well so this message isn’t overlooked. In the event there is more information to share about this feature however, I will be sure to update this post.



Rae | Social Care @ Shopify 
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