Does Shopify no longer offer customer service reps?

[mstyrakelly]

SHOPIFY don't have customer service reps anymore?

[Nick_Marketing]

Open this link in Chrome Incognito mode. You should be able to get in contact with Chat support.
https://help.shopify.com/en/questions#/contact/chat

[Luna]

Hey, @mstyrakelly.

Thanks for reaching out here. We have a team of support advisors that are more than happy to help with anything Shopify-related! We’d be happy to assist you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. Once you have logged in, type your request in 'Ask about a topic', scroll down to 'Get Support' and then click 'Continue.' If you have any questions about that, please let me know. 

In the meantime, if there is anything I can do for you now, I'd love to help! If you provide me with some context regarding the issue, we can go from there.

Warmly, 

[Ganne]

What is the best way to speak to a Shopify representative? I have had an incredibly hard time being able to speak to a person for assistance with a multitude of questions we have with our new account. There is no chat feature, email or phone number listed...

[Luna]

Hey, @Ganne.

Thanks for reaching out here in our Community forums. I completely understand the importance of being able to speak with our support team. 

Thanks for getting back to me. If you use the Help Center link and follow these instructions, you should be able to access live support.

1. Manually type your question/issue in the search bar 

2. Do not click on the search results 

3. Scroll down to the bottom of the page.
4. Click "Continue" or "Get support" whichever appears

Please let me know how that goes!

Talk soon,