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Domain not working

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yvessaintlondon
New Member
1 0 0

Anybody know why my website my all of a sudden not be working?

Accepted Solution (1)

Accepted Solutions
Oliver
Shopify Staff
Shopify Staff
429 48 97

This is an accepted solution.

Hi, @yvessaintlondon !

 

Thanks for reaching out to us about this. It could really be a number of things so first I'll get you to click Online Store > Domains and see what the current status of the domain looks like. Does the domain say Connected, Not Connected, or Action Required?

 

If it say's Not Connected, you'll want to make sure your DNS settings are pointed to ShopifyIf you've purchased your domain through a third party, then you need to edit the following DNS settings:

  • Your A record should point to Shopify's IP address, which is 23.227.38.65
  • Your www CNAME record should point to shops.myshopify.com

If the domain says Action Required, click on it and follow the instruction provided in the admin. Often times it's related to email verification. You may see a yellow banner that allows you to resend the verification email. If this is what you see, go ahead and resend the email, and follow the prompts found in said email.

 

If you have more information, error message or specifications on the issues you're seeing, feel free to pass it along here and we can continue to troubleshoot together!

 

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 17 (17)
Oliver
Shopify Staff
Shopify Staff
429 48 97

This is an accepted solution.

Hi, @yvessaintlondon !

 

Thanks for reaching out to us about this. It could really be a number of things so first I'll get you to click Online Store > Domains and see what the current status of the domain looks like. Does the domain say Connected, Not Connected, or Action Required?

 

If it say's Not Connected, you'll want to make sure your DNS settings are pointed to ShopifyIf you've purchased your domain through a third party, then you need to edit the following DNS settings:

  • Your A record should point to Shopify's IP address, which is 23.227.38.65
  • Your www CNAME record should point to shops.myshopify.com

If the domain says Action Required, click on it and follow the instruction provided in the admin. Often times it's related to email verification. You may see a yellow banner that allows you to resend the verification email. If this is what you see, go ahead and resend the email, and follow the prompts found in said email.

 

If you have more information, error message or specifications on the issues you're seeing, feel free to pass it along here and we can continue to troubleshoot together!

 

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

moh07
New Member
1 0 0

Hi

I tried to connect my domain its not working. I purchased it through shopify. I have verified it, it says its connected and I also changed the IP to A record and CNAME record but its still not working. Please help.

Oliver
Shopify Staff
Shopify Staff
429 48 97

Hi, @moh07 !

Are you still having trouble with this? If so, I'd be happy to help. I'll just need the domain name in question so I can run a DIG and see what all of the domain settings look like. From there, we can take a look at what steps might be best to take next!

All the best!

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Mayyada
New Member
2 0 0

I do all the steps to add existing domain, but still the status of the domain ( Not Connected)

what should I do??

 

image.jpg

 

image.jpg

Latto
New Member
1 0 0

I also tried connecting a third party domain and it work for 10 minutes than stopped, anyone can help?

www.lattovelara.com

or

latto-velara.myshopify.com

 

 

MrSmith2000
New Member
1 0 0

Hello

 

My domain is still not working after changing the I.P. Please contact me as soon as possible so that we may work on this error together.

Absal1010
New Member
1 0 0

For the following store

https://amlo-teethwhiteningpens.com

I followed the verification yellow banner and verified yet when trying to open on iPhone says page cannot be found?

Please help 

 

jackkellner
New Member
3 0 0

Oliver,

 

I have been experiencing issues with connecting my existing domain at GoDaddy. After speaking with their staff, they indicated that my DNS settings are functioning properly and propagating on their end. However, whenever I attempt to verify, Shopify throws an error indicating that my A and CNAME settings are blank, which is not the case as indicated in my screenshots and confirmed at the links below.

https://www.whatsmydns.net/#CNAME/www.cyptoclothes.com

https://www.whatsmydns.net/#A/cyptoclothes.com

Can you help me understand if there are issues on Shopify's end that are preventing verification?

 

Thank you,

Jack

shopify.pnggodaddy.png

GIGINICOLE
New Member
1 0 1

I STARTED THIS TRIAL SESSION AND FOLLOWED A FEW SETUP TUTORIALS. I REACHED THE STEP FOR PURCHASING MY DOMAIN THROUGH SHOPIFY. I CHOSE MY DOMAIN, AND PAYMENT WAS SUCCESSFULLY PROCESSED. I RECEIVED AN ERROR SCREEN ON SHOPIFY, BUT ALSO RECEIVED A CONFIRMATION/VERIFICATION EMAIL FOR THE PURCHASE OF MY DOMAIN. ITS BEEN ABOUT A WEEK AND I STILL DONT SEE MY DOMAIN AVAILABLE TO ME ON SHOPIFY TO UTILIZE.

WHAT AM I DOING WRONG? I EVEN PURCHASED A SHOPIFY PLAN BEFORE MY TRIAL ENDS IN HOPES THAT MAY GET IT TO WORK...NOTHING. HOW DO I FIX THIS?

Jackiewaite
New Member
1 0 1

Hi- I wonder if there has been an answer to Jackkellner back in May this year?  I have the same issue using a different web host, LCN.  

Thanks

Jackie

LSecom
New Member
2 0 0

Hi after I purchased my domain through shopify it had asked me to verify so I used TXT record to add the code which now in facebook business .myshopify and lsecom.ca are both verified so I don't understand then none of my links are working my site is not reachable and even when I click the eye to the left of shopify admin it still gives me the shop not found. Please help my new domain lsecom.ca says SSL Pending but is connected and does not work without www. and www.lsecom.ca says connected and the mylink.myshopify.com is connected aswell what could be wrong?

LSecom
New Member
2 0 0

I have followed the steps and my IP is correct but there is still no fix

Ainsleyshaina
New Member
1 0 0

Hello, my domain had been set up, approved, verified, ect… however it is still not working 

theDollhouse
New Member
1 0 0

I need help with this also

trendzymart
New Member
1 0 0

Hello. I recently bought a domain on shopify but when i go to connect existing domain it say that the domain has been taken, even though i bought it already. Screenshot 2022-06-09 193136.pngScreenshot 2022-06-09 193223.png

michaltecj
New Member
2 0 0

@moh07 wrote:

Hi

I tried to connect my domain its not working. I purchased it through shopify. I have verified it, it says its connected and I also changed the IP to A record and CNAME record but its still not working. Please help i can't work .


I also tried connecting a third party domain and it work for 10 minutes than stopped, anyone can help?

michaltecj
New Member
2 0 0

Hello

 

My domain is still not working after changing the I.P. Please contact me as soon as possible so that we may work on this error together.