DOMAIN RENEWAL

[BAT2020]

Trying to renew my domain and there is definitely not an option on the website to do so. I don’t have it set up for automatic renewal and there isn’t a way to change it in the settings. How can I renew my domain without the option to renew my domain?

[Oliver]

Hi, @BAT2020 !

Did you purchase your domain from Shopify or from a third party like GoDaddy? If you purchased it from a third party, the renewal settings would be within your third party dashboard. If your domain was purchased on Shopify, you can turn on automatic renewal within the Shopify admin in your domain settings.

1. From your Shopify admin, go to Online Store > Domains
2. In the Shopify-managed domains section, click the domain that you want to renew automatically
3. In the Auto-renew section, check the Auto-renew this domain every year box

You can also find more in depth information about renewing your domain here. Please let me know if you have any further questions about this.

[BAT2020]

There isn’t an option to do so. I purchased the domain through Shopify. And when I go to the domains there isn’t an option to renew anything. Is there an alternate way?

[Oliver]

@BAT2020 

Thanks for following up and for providing me with some extra context on this. I've sent an email to the email address listed on your Community account. We'll touch base there so I can authenticate you and look into things more closely. We'll also be able to discuss next steps there.

Hope to hear from you soon!

[BAT2020]

I figured out my problem. I originally moved from Shopify and bought the domain under another store and when I returned I started a new store and can’t access that store settings no longer. How do I switch store information to this one to renew domain?

[Oliver]

@BAT2020,

That makes sense. If you can, please respond to the email that I had sent to you last week. That way I'll be able to authenticate you on your accounts and we can take a look at your options to get that domain renewed together. 

[Everything-Diva]

THERE IS NOT AN OPTION FOR ME TO RENEW THIS- IT SEEMS LIKE A TRICK OR FRAUD - SO FRUSTRATED

We just wanted to let you know that everything-diva.com will expire on May 29, 2020.

To renew this domain, please visit www.ecomeducational.com today.

If you do not renew your domain by May 29, 2020 you will no longer own the domain, and it will be available for registration by other parties.

Domains

Connect existing domainTransfer domain

Buy new domain

Primary domain

Change primary domain

Domain Name Status Date added Provider  

www.everything-diva.com

Connected

June 1, 2019

eNom

Remove

Domain Name        

www.everything-diva.com

Traffic from all your domains redirects to this primary domain. Disable redirection

Shopify-managed domains

Domain Name Status Auto-renew Emails  

everthingdiva-com.myshopify.com

Connected

Never expires

N/A

Domain Name        

everthingdiva-com.myshopify.com

Third-party domains

Domain Name Status Date added  

everthingdiva.com	Not ConnectedRetry connection	May 13, 2019	Remove
www.everthingdiva.com	Not ConnectedRetry connection	May 13, 2019	Remove
everything-diva.com	Connected	June 1, 2019	Remove

[Oliver]

Hi, @Everything-Diva !

Thanks for reaching out about this. I ran a WHOIS search on the domain and was able to see that it is hosted by a third party. I'd recommend getting in touch with the host of your domain directly for help with getting the domain renewed as it wouldn't be possible to renew third party domains within your Shopify admin.

Let me know if you have any further questions!

[haile]

I bought the domain from Shopify. There is no option in the "Shopify-managed domains" section to click renew add forward email. I need to renew it but can't do.  I read all the helps but nothing mention about this? 

[Oliver]

Hi, @haile !

If the domain was purchased from Shopify, you can automatically renew your domain subscription in your Shopify admin provided the domain hasn't already expired. Here are the steps to do that:

1. From your Shopify admin, go to Online Store > Domains.
2. In the Shopify-managed domains section, click the domain that you want to renew automatically:
   
3. In the Auto-renew section, check the Auto-renew this domain every year box:
   
   
4. Your domain will now renew automatically on the date shown.
   

If you do not have auto-renewal enabled for your domain, then you need to manually renew your domain to prevent it from expiring. If your domain subscription does expire, then you have 40 days to contact Shopify support who can manually renew the domain in it's grace period. You cannot renew an expired domain yourself.

[haile]

Thanks for your reply.  The problem is that there is no options for me to manually renew the domain since somehow Shopify considered my domain is from a 3rd party. But in fact, it was purchased from Shopify.  It took awhile for your staff to figure it out and reset my domain.  It was fixed.  Thank you.

[BobbyQues]

I am a few days away from my subscription ending so I cannot auto renew what else can I do?

[Oliver]

Hi, @BobbyQues !

If you have a custom domain that you bought through Shopify, then I would recommend transferring it to another provider before closing the account. If you have a custom domain that you bought through a third-party, then you can remove it from your store using your Shopify admin. If you don't remove your domain from your Shopify store before closing it, then you might not be able to use it for another website.

All the best!

[falghousa]

My domain expired a day ago. I contacted the shopify support for manual renewal, but the support can't make the renewal . 

My store: falghous-box.myshopify.com

www.falghous.com

Can you resolve my problem please?

[Oliver]

Hi, @falghousa! 

I see the domain is up and running at this time. Were you able to get this resolved? Unfortunately, we wouldn't be able to take any action that is different than what you've received from front line support however if you're still having any issues with your domain, do feel free to let me know here and we can take a look into that together here.

All the best!

[danceyourway]

Hello! 

I am having issues renewing my domain, can someone please contact me?

Thanks, 🙂 

[melaninchicxj]

How do you manually renew the domain.  I Don’t need help setting an automatic renewal, where do I pay to renew myself?

[jioretti]

Im facing the same issue for ghtunes.com