DOMAIN RENEWAL

BAT2020
Tourist
3 0 1
Trying to renew my domain and there is definitely not an option on the website to do so. I don’t have it set up for automatic renewal and there isn’t a way to change it in the settings. How can I renew my domain without the option to renew my domain?
Replies 17 (17)
Oliver
Shopify Staff
Shopify Staff
429 48 95

Hi, @BAT2020 !

 

Did you purchase your domain from Shopify or from a third party like GoDaddy? If you purchased it from a third party, the renewal settings would be within your third party dashboard. If your domain was purchased on Shopify, you can turn on automatic renewal within the Shopify admin in your domain settings.

 

  1. From your Shopify admin, go to Online Store > Domains
  2. In the Shopify-managed domains section, click the domain that you want to renew automatically
  3. In the Auto-renew section, check the Auto-renew this domain every year box

You can also find more in depth information about renewing your domain here. Please let me know if you have any further questions about this.

 

Oliver | Social Care @ Shopify 
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BAT2020
Tourist
3 0 1
There isn’t an option to do so. I purchased the domain through Shopify. And when I go to the domains there isn’t an option to renew anything. Is there an alternate way?
Oliver
Shopify Staff
Shopify Staff
429 48 95

@BAT2020 

 

Thanks for following up and for providing me with some extra context on this. I've sent an email to the email address listed on your Community account. We'll touch base there so I can authenticate you and look into things more closely. We'll also be able to discuss next steps there.

 

Hope to hear from you soon!

Oliver | Social Care @ Shopify 
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BAT2020
Tourist
3 0 1
I figured out my problem. I originally moved from Shopify and bought the domain under another store and when I returned I started a new store and can’t access that store settings no longer. How do I switch store information to this one to renew domain?
Oliver
Shopify Staff
Shopify Staff
429 48 95

@BAT2020,

 

That makes sense. If you can, please respond to the email that I had sent to you last week. That way I'll be able to authenticate you on your accounts and we can take a look at your options to get that domain renewed together. 

Oliver | Social Care @ Shopify 
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Everything-Diva
New Member
2 0 0
THERE IS NOT AN OPTION FOR ME TO RENEW THIS- IT SEEMS LIKE A TRICK OR FRAUD - SO FRUSTRATED
We just wanted to let you know that everything-diva.com will expire on May 29, 2020.
To renew this domain, please visit www.ecomeducational.com today.
If you do not renew your domain by May 29, 2020 you will no longer own the domain, and it will be available for registration by other parties.
Domains
 
 
Primary domain
Change primary domain
Domain Name Status Date added Provider  
www.everything-diva.com
Connected
June 1, 2019eNomRemove
Domain Name        
www.everything-diva.com
 
  
Traffic from all your domains redirects to this primary domain. Disable redirection
 
Shopify-managed domains
Domain Name Status Auto-renew Emails  
everthingdiva-com.myshopify.com
Connected
Never expiresN/A
Domain Name        
everthingdiva-com.myshopify.com
 
  
Third-party domains
 
Domain Name Status Date added  
everthingdiva.com
Not ConnectedRetry connection
May 13, 2019Remove
www.everthingdiva.com
Not ConnectedRetry connection
May 13, 2019Remove
everything-diva.com
Connected
June 1, 2019Remove
Oliver
Shopify Staff
Shopify Staff
429 48 95

Hi, @Everything-Diva !

 

Thanks for reaching out about this. I ran a WHOIS search on the domain and was able to see that it is hosted by a third party. I'd recommend getting in touch with the host of your domain directly for help with getting the domain renewed as it wouldn't be possible to renew third party domains within your Shopify admin.

 

Let me know if you have any further questions!

Oliver | Social Care @ Shopify 
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haile
New Member
2 0 1

I bought the domain from Shopify. There is no option in the "Shopify-managed domains" section to click renew add forward email. I need to renew it but can't do.  I read all the helps but nothing mention about this? 

Oliver
Shopify Staff
Shopify Staff
429 48 95

Hi, @haile !

 

If the domain was purchased from Shopify, you can automatically renew your domain subscription in your Shopify admin provided the domain hasn't already expired. Here are the steps to do that:

Oliver | Social Care @ Shopify 
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haile
New Member
2 0 1

Thanks for your reply.  The problem is that there is no options for me to manually renew the domain since somehow Shopify considered my domain is from a 3rd party. But in fact, it was purchased from Shopify.  It took awhile for your staff to figure it out and reset my domain.  It was fixed.  Thank you.

BobbyQues
New Member
1 0 0

I am a few days away from my subscription ending so I cannot auto renew what else can I do?

Oliver
Shopify Staff
Shopify Staff
429 48 95

Hi, @BobbyQues !

If you have a custom domain that you bought through Shopify, then I would recommend transferring it to another provider before closing the account. If you have a custom domain that you bought through a third-party, then you can remove it from your store using your Shopify admin. If you don't remove your domain from your Shopify store before closing it, then you might not be able to use it for another website.

All the best!

Oliver | Social Care @ Shopify 
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falghousa
New Member
1 0 0

My domain expired a day ago. I contacted the shopify support for manual renewal, but the support can't make the renewal . 

My store: falghous-box.myshopify.com

www.falghous.com

Can you resolve my problem please?

 

Oliver
Shopify Staff
Shopify Staff
429 48 95

Hi, @falghousa

I see the domain is up and running at this time. Were you able to get this resolved? Unfortunately, we wouldn't be able to take any action that is different than what you've received from front line support however if you're still having any issues with your domain, do feel free to let me know here and we can take a look into that together here.

All the best!

Oliver | Social Care @ Shopify 
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danceyourway
New Member
1 0 0

Hello! 

I am having issues renewing my domain, can someone please contact me?

Thanks, 🙂 

melaninchicxj
New Member
2 0 0

How do you manually renew the domain.  I Don’t need help setting an automatic renewal, where do I pay to renew myself?

jioretti
New Member
2 0 0

Im facing the same issue for ghtunes.com