We recently created a Shopify account for our Business. We started out with WordPress and decided to transfer over to Shopify.
We connected the already existing Domain to the new Shopify site, but the domain is still showing up as the old site.
Is there any way Shopify can help us with this problem.
Would be much appreciated.
Moderator edit; PDF attachment replaced with inline screenshot pasted below
It should be attached now.
Hello @jangiaccessorie ,
Transferring .com.au domain to your Shopify account isn't currently supported, but this is only for transferring the domain to Shopify so you would manage your domain settings/renew the domain via Shopify directly. There is no workaround for transferring .com.au domain to our platform at this point in time. However, you can still point your domain to your Shopify store so you can still use it! Here are the steps:
Log in to the account you have with your domain provider.
Find your DNS settings. Look for your domain management area, DNS configuration, or similar.
Edit your A record to point to Shopify's IP address 184.108.40.206
The domain settings panel might feature drop-downs or editable fields, or you might have to check boxes or edit a table. You need to:
enter or choose the @ symbol, or A record
enter Shopify's IP address 220.127.116.11
Save the A Record (click Save, Save Zone File, Add Record, or similar).
Find the CNAME record in your DNS settings.
Change your www CNAME record to point to shops.myshopify.com . Often, you need to provide just the prefix without the dot, but for some domain providers you need the whole subdomain. Use the existing entries as a guide, or follow your provider's instructions. CNAME records must always point to a domain name, never to an IP address.
Save the CNAME Record (usually by clicking Save or Add record or similar)