This is an accepted solution.
Was the domain purchased through Shopify? If yes, then I would check Settings/Billing. Do you see a successful charge for the invoice? If no, then the renewal didn't go through and would require trying again. If you do see a successful charge, then this would need to be something we get reviewed.
While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
I can only speculate on the charges; however, it does sound like you're seeing an authorization and a charge. Authorizations should fall off within 5 business days as per your banks' processing time. Any charges applied to your payment method can be seen in Settings/Billing.
Our callback phone support is only available based on volume, so if you're not seeing it appear, then you'd need to try again later or use a different contact method. I would recommend using our Chat support for more immediate support as email support can take up to 48 hours before hearing back.
After you have logged in, you will need to search your question/issues, then select "Contact Support" at the bottom of the page that shows the search results. Could you tell me what issues you're running into when trying to contact support?
I understand. I would like to help get you the support you need as I'm unable to look into the account from here. Could you please let me know what you're searching when accessing the Help Centre? Could you also share a screenshot of the contact methods you're seeing?