Error Message: Checkout session is gone

mrbobby93
Excursionist
16 0 7

Hi,

where can I finde the code snippets?
I will also delete the app

0 Likes
Sandor
Excursionist
17 2 0

Hello,

the problem has nothing to do with the app GDPR Legal Cookie. The checkout cookie is an HttpOnly cookie and can only be set and or changed on the server side.

The error occurs when the said cookie is already in use, since the cookie can't be affected externally, the problem can only come from Shopify server side.

As already written by MrFred on page 2, the error occurs even without the app....

0 Likes
mrbobby93
Excursionist
16 0 7

We should spam shopify to resolve the problem.

Sandor
Excursionist
17 2 0

This is not a solution either...we will contact Shopify on a technical level and bring the problem to their attention.

0 Likes
mrbobby93
Excursionist
16 0 7

already contacted the shopify support.
they didn't care and just referred me to the theme maker.

0 Likes
Lichtblock
New Member
2 0 0

Today we got a message about the problem, too.

Really disappointed that it's not clear already what causes the issue.
I though the closed checkout system made it kinda bulletproof...

0 Likes
mrbobby93
Excursionist
16 0 7

I deleted the app GDPR Legal Cookie by beeclecer and now my customer don't get the error.

The support from beecelcer didn't answer my email from about 4 days ago.

I am now searching for an other cookie app with popup.

does anyone have a recommendation?

0 Likes
Lichtblock
New Member
2 0 0

I would say it is highly unlikely that it's the plugin. Makes no sense and i could not reproduce the error page anywhere. Besides that it's the only compliant plugin out there. A statement from shopify would be good regardless to find possible solutions in the future.

0 Likes
mrbobby93
Excursionist
16 0 7

I'm desperate right now.
Is it possible to bring Shopify support into this thread?

0 Likes
lauralovesEcom
New Member
2 0 0

Does any of you know, if your customers clicked on accept all cookies or just the essential cookies in the cookie popup? At this moment I can't seem to reproduce the bug and I was wondering if its depending on the cookie settings....

Also I heard, that this problem didn't occur before the 14th of April and may have to do with the downtime of shopify on that day?!....

0 Likes