@Dbaca We have a fair few shipments now that need uploading, from July 1st onwards, but I am very hesitant to do this until we know exactly what we need to show. Getting a little close to the wire as this needs to be done by this time next week at the worst. Any final advice would be most welcome at this point.
Hi Damon, I'm really trying to be patient as I do appreciate this IOSS system is new to everyone, but this is a pure politician answer, it addresses nothing, it's just playing for extra time. We're not debating whether a uni-state VAT collection method is a good idea. We're asking how to submit to your system in the correct manner so our customers won't get fees because we didn't include all the required information and payment.
We didn't create an IOSS intermediary service, your business did this - it chose to make itself in this area and to accept payment for providing that service.
Your clients rely on your business to provide 1) a clearly understandable service, that is 2) compliant with the requirements of the authorities you are dealing with. There's been a lot of feedback so far, from more than one forum, that your service is confusing due to the lack of documentation, and now we have this second (potential) issue over the shipping VAT.
Based on what has been mentioned here (and also considering that Amazon and Shopify are both charging VAT on the shipping cost, which is how it always was pre-IOSS), it does look like your business (may) have made an error. Like someone else has said, if you've made a mistake, please do own it so we can move on from this without penalties being applied. If you don't know if your business has made a mistake, or you believe your service is correctly compliant, please mention this. Anything is more useful than the reply you've just given.
If an error has been made here, then I ask you to please note that your current upload document only has a field for the sales amount and the VAT amount. In that EU document, it advises that the product sales amount and the shipping amount should be separated so that the product intrinsic value is correct. Does that mean you would need to add a new column(s) to your upload file, relating to the shipping cost and the shipping VAT?
If you have business insurance to cover claims from your clients if your system turns out to be incorrect, please let me know and I'll proceed to upload the data in the form requested (just the product sale amount, no shipping cost or shipping VAT). I assume we've probably signed away our rights to compensation in the legal agreement, however?
I would also like to mention that a few days ago I requested if you could elaborate regarding the need to submit uploads to you daily. You said it was something to do with the clearance - can you provide more detail, please? It's a very manual process to retrieve the data for these uploads so the upload frequency makes a big difference. Someone else mentioned here that they thought IOSS is only a monthly reporting thing. I've uploaded nothing so far because I'm still waiting for this situation to play out. It sounds like I'm far from the only business here that is waiting before they do their first upload.
“If an error has been made here, then I ask you to please note that your current upload document only has a field for the sales amount and the VAT amount. In that EU document, it advises that the product sales amount and the shipping amount should be separated so that the product intrinsic value is correct. Does that mean you would need to add a new column(s) to your upload file, relating to the shipping cost and the shipping VAT?”
@AnyDevil I don’t think there’s any need to separate a sale into goods and shipping for a VAT return, or for supplying that info to an intermediary filing that VAT return. The separation necessary for intrinsic value will be explicit in the electronic data that goes with the postal consignment.
Though maybe @Dbaca could answer your direct question directly.
Is it trolling to point out a pretty egregious error made by a representative of an intermediary - and therefore someone in a position of perceived authority on the matter? Perhaps I went too far in asking you to correct yourself, but given your position as the representative of an intermediary I had thought providing accurate advice to your clients and others might be a good idea.