I too have difficulties with the IOSS and Shopify. Where in Shopify were you able to add your IOSS ID number? My company is located in EU but my warehouse is outside of EU, so it seems like Shopify doesn't support IOSS for customers like me. So how did you manage to make it work? Also, I was told that there is no way to create a threshold to only charge VAT on orders less than 150€.
You can input your IOSS into Shopify now, once done the 150 Euro threshold works and ignores taking vat payments when over the limit.
Go into setting, taxes, European Union, VAT on sales to the EU (but then we are located outside of the EU) you may want to check with shopify support for what you should do.
For IOSS reporting I recommend Sheet Master, its a free APP that can generate reports you can migrate into your vat template every month.
hope this helps, Pez
Thank you for your swift reply. Unfortunately I can't seem to register an IOSS as I am already based in the EU
ot sure how to get around this...hopefully they will change it in the future, although I would like to have it now now.
Thanks for the app recommendation! I'll check it out
Could you please advise how we get in touch with your company as we have sent 17 emails to date and countless phone calls to your San Diego "office" (619 704 2321) without any luck over a 2 month period!
You have called us once about 10 mins ago and all I could hear was a child crying and a dog barking in the background which oddly is the same thing you hear when you call the above number and have been transferred to the "operator". Your phone number sounds all very professional to start with asking if you know the extension of the party you are after but then goes downhill rapidly once you are transferred to the "operator".
This company appears to be a one-person operation that is overwhelmed.
You have sent us an email informing us that you will cancel our IOSS sub within 3 days unless you hear from us as you haven't already, 17 emails, countless phone calls what else can I do apart from buy a plane ticket and see you in person or use a very athletic carrier pigeon to fly from the UK to California... may take longer than 3 days though but will still be quicker than waiting for you guys to call or email us back it would appear?!
Please advise what we should do???