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Facebook business account restricted from advertising

EmilieK
Tourist
4 0 4

I am a new retailer and I'm having trouble adding an ad account for my shopify store in Facebook business manager. When I tried to connect my personal Facebook account, there is a promt that says "Ad Account connect failed".  

 

When I log in through Facebook business manager, there is a notification that says "Business Account Restricted From Advertising- You can't use this store to run ads, manage ad accounts or use data sources such as Facebook pixels and offline event sets". 

 

My store has been approved to sell on Facebook and this is my first time setting up so I believe I did not violate any Facebook policies. Any advice on what I can do in the meantime?

 

PS: I've also created another Facebook account and added that account as admin, when i log in the same message appears.

 

Thanks for your help!

Replies 85 (85)
SavoyJasper
New Member
1 0 0

Same problem 😞

mrdonni
New Member
2 0 7

I have the same problem- created new website 6/6/20. Can't cross post from instagram as well, total nightmare trying to run ads. Following this thread so solution.

FairyDust
New Member
2 0 1

Hi,I have the same problem. Any advice ?

AMSCO11
New Member
1 0 2

Exactly the same issue. I only created the Facebook page and connected it to Shopify and within an hour I received the message stating 'This business account isn't allowed to advertise because it didn't comply with our Advertising Policies or other standards. Its ad accounts and other advertising assets have been disabled."

I've read the advertising policies and I can't see how I could have breached it when i have never even had the chance to publish an ad yet!

 

mrdonni
New Member
2 0 7
This is what happened to me, maybe helpful for those who had the same issue. You have to appeal the decision. Took 3 attempts before someone actually took the time to help me.
20200616_081908.jpg

 

EmilieK
Tourist
4 0 4

Yeah it took me about a week for Facebook to get back to me. I also went to https://www.facebook.com/business/help > "Find answer or contact support" to talk to a representative. 

EmilieK
Tourist
4 0 4

I totally understand your frustration! Be patient and keep appealing your request. Hope it goes well for you.

ethomps3
New Member
1 0 1

Hi there,

I'm having similar issues....I hadn't even posted an ad. Facebook has disabled my business accounts. I also can't switch to professional account in instagram (message says YOU REACHED LIMIT FOR NUMBER OF BUSINESSES YOU CAN CREATE). This all has hindered me from being able to run and post ads. Someone please help. I have appealed to facebook several times with no success. I have even reached out SHOPIFY to see if they could assist...still no help. Can someone please help me as I would just like to get back to working on my business.

OscarHart
New Member
1 0 1

Please! How did you get facebooks email!

khurum
New Member
1 0 3

SOLVED: My problem just got solved so I thought I should share here to help you all too. 

Problem: My new business account got restricted from running ads even though I never ran a single ad yet. I was very confused on what went wrong without reason.

What I did additionally: I completed every relevant detail on my business page like added cover, contact and stuff.

Main Solution: In "account quality" where it said my account was restricted I requested review, after which all it asked me was a picture of my ID to prove my indentity. (It said it is to not let people abuse this feautre) And I uploaded a very clear picture of my ID and almost instantly I the restriction was lifted. I guess as a new account you just have to prove your identity before running ads and that's all it was.

Willa
Tourist
3 0 5

Hi Emilie, 

I encountered the same problem and am feeling so frustrated. I tried to lodge an appeal but they don’t even send me confirmation code to email I provided. So I am still stuck and haven’t been able to make progress since I launched my shopify store 😞 Do you know where I can contact fb support? I looked at the link you gave but couldn’t find anything?

Thanks so much in advance!

LorenaUtalulu
New Member
1 0 0

Hi,

We are having the same problem. Our ads got banned because Facebook thought they were related to political issues but they are far from that.

7 days have past and we have no answer from them. We tried looking in the support center and talk to an agent but there is no way. 

We would at least like to get some feedback from them - any advice please?

 

Thanks!!

Cam11
New Member
2 0 0

I am having the same problem pls how can i go about it  

Cam11
New Member
2 0 0

I am having the same problem pls how can i go about it...

ecomconnie
New Member
1 0 0

Hi,

Same thing happened to me, I tried to request an appeal and I have a pop up saying 'verify your business before appealing' has anybody else had that?

Just quickly registered the business to be able to do it.



Dhiya_Almayali
Tourist
4 0 11

I got the exact same message, word for word.

 

Couple of days later I was permanently restricted. Can not file an appeal, Spent hours talking to support via messenger and NO ONE can tell me what policy was violated or why my account was restricted. IM DONE! with Facebook. They are a monopoly and internet dictator that arbitrarily restricts your account with ZERO warning and ZERO information as to why. Save yourselves the headache and stick to other platforms. None of my ads were ever rejected and nothing on my page/account can be linked to their advertising policy as a violation.

As a business owner, this level of vagueness and lack of transparency is completely unacceptable.

 

 

 

 

cecesmith
Tourist
5 0 1

Hey.. how can I talk to a facebook rep? My business account is restricted and I have been trying to get it looked at for almost a month now.. How can I actually talk to someone? I really want to start running ads as soon as I can..

angdaise36
New Member
7 0 0

Same thing happened to me today. Did you ever figure out the root of the problem?

SSgood
New Member
1 0 0

hi how did you actually talk to a rep? Im having the same issue and see absolutely no way to contact anyone